Leasehold Major Works Billing & Consultation Specialist

Southern Housing; Fleet; On-site; GBP 30,000 - 40,000; Full time

Job summary

Southern Housing is seeking a knowledgeable Major Works Billing & Consultation Officer to join our Specialist Leasehold Services team. You will oversee major works consultation and billing, ensuring compliance and clear resident communication across our portfolio.

Reporting to the Major Works Billing & Consultation Manager, you will review invoices, provide expert guidance on Section 20 matters, and support residents and contractors through complex queries and disputes.

Qualifications

• Experience in leasehold services, major works, service charges or property management.
• Understanding of Section 20 consultation requirements and major works billing processes.
• Experience reviewing financial information, invoices and expenditure data.
• Excellent communication, organizational and analytical skills.

Responsibilities

• Deliver major works consultation and billing activities in line with statutory requirements and internal procedures.
• Prepare and issue Section 20 consultation notices, major works bills and final accounts.
• Maintain records and audit trails to support compliance and transparency.
• Review expenditure, invoices and supporting documentation to ensure costs are accurate and recoverable.
• Investigate billing queries and work with colleagues to resolve issues.
• Act as specialist contact for residents and stakeholders, giving clear advice on processes.
• Support complaints investigations, tribunal cases and complex customer queries.
• Identify and elevate financial, operational or compliance risks.
• Contribute to service improvements and enhance the customer experience.
• Keep up-to-date knowledge of leasehold legislation and service charge recovery practices.

Skills

Communication

Organisation

Analytical skills

Stakeholder relations

Financial data interpretation

Prioritisation

Microsoft Office

Education

GCSEs (English & Maths)

Tools

Microsoft Office

Job description

Southern Housing is seeking a knowledgeable Major Works Billing & Consultation Officer to join our Specialist Leasehold Services team. You will oversee major works consultation and billing, ensuring compliance and clear resident communication across our portfolio.

Reporting to the Major Works Billing & Consultation Manager, you will review invoices, provide expert guidance on Section 20 matters, and support residents and contractors through complex queries and disputes.