Senior Maitre D'

The Roof Gardens; Greater London; On-site; GBP 40,000 - 57,000; Full time

Benefits offered by this job

28 days holiday

Celebrate you day

Birthday/volunteer day

50% dining discount

Refer a Friend up to £1,000

Uniform and dry cleaning

Pension scheme

Well-being support

Wagestream access

Team socials

Job summary

The Roof Gardens in Kensington is seeking a Senior Maitre d' to lead our restaurant reception and front-of-house guest experience. This pivotal leadership role oversees reservations, seating, and service flow to deliver an exceptional first and lasting impression for our members and guests.

You will manage the Maitre D' team, optimise reservations, and collaborate with the Restaurant Manager and senior leadership to drive guest satisfaction, operational excellence and commercial performance.

Qualifications

• Experience leading hospitality/front-of-house teams.
• Strong guest-service mindset with attention to detail.
• Excellent communication with staff, members and guests.
• Commercial awareness to support revenue and occupancy.

Responsibilities

• Deliver an exceptional welcome to members and guests.
• Manage reservations, table allocation and guest flow to maximise service and occupancy.
• Build strong relationships with members, regular and VIP guests.
• Coordinate special requests, celebrations and dietary requirements.
• Resolve guest enquiries and feedback professionally and efficiently.
• Monitor reservation systems, waiting lists and guest records.
• Support revenue through effective table management and upselling.
• Ensure compliance with company standards, policies and health and safety procedures.

Skills

Leadership

Guest service

Communication

Commercial awareness

Tools

OpenTable

SevenRooms

ResDiary

Job description

Contract: Permanent
Salary: Up to £21.25 Per hour

Senior Maitre D'| Minimum 35 Hours | Up to £21.25 | Kensington

THE ROOF GARDENS

The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club.

A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. The Roof Gardens’ community is united by open-mindedness, optimism and kindness, not defined by background.

The Role

We are seeking an accomplished and service-driven Senior Maitre d' to help lead our restaurant reception and front-of-house guest experience. This is a pivotal leadership role responsible for creating an exceptional first and lasting impression for our members and guests while ensuring the seamless operation of reservations, seating and service flow.

You will oversee the day-to-day management of the Maitre D' team, optimise reservations and table allocation, and work closely with the Restaurant Manager and senior leadership to deliver a consistently outstanding dining experience. You will lead by example, champion the highest standards of hospitality and play an integral role in driving guest satisfaction, operational excellence and commercial performance.

Key Responsibilities

• Deliver an exceptional welcome to members and guests.
• Manage reservations, table allocation and guest flow to maximise service and occupancy.
• Build strong relationships with members, regular and VIP guests.
• Coordinate special requests, celebrations and dietary requirements.
• Resolve guest enquiries and feedback professionally and efficiently.
• Monitor reservation systems, waiting lists and guest records.
• Support revenue through effective table management and appropriate upselling.
• Ensure compliance with company standards, policies and health and safety procedures.

About You

• Strong leadership and organisational skills with a passion for exceptional guest service.
• Experience using reservation systems such as OpenTable, SevenRooms or ResDiary.
• Excellent communication and relationship-building skills.
• Commercially aware with a good understanding of restaurant operations.
• Calm, professional and able to thrive in a fast-paced environment.
• Competitive salary above market rate
• 28 days holiday,plus an extra ‘celebrate you day’ & a paid voluteering day (increasing up to 33 days with each year of continuous service)
• 50% discount when dining in our restaurants
• Recognition vouchers awarded when your efforts are acknowledged by members
• Generous 'Refer a Friend' scheme up to £1,000
• Team socials to celebrate our successes
• Uniform and dry cleaning provided
• Access to Wagestream for financial well-being support
• 24/7 confidential well-being and mental health support via our Employee Assistance Program
• Growth opportunities, both personally and professionally
• Breakout spaces with showers, secure storage, and areas to relax with colleagues
• Company pension scheme
• Access to Hospitality Action benefits hub including eye Test vouchers

We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn't matter where you have come from, it's where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.