Doorperson

The Roof Gardens; Greater London; On-site; GBP 14,000 - 23,000; Full time

Benefits offered by this job

28 days holiday + Celebrate you day +

Volunteering day

50% dining discount

Refer a Friend scheme

Uniform provided

Company pension

EAP & wellbeing support

Wagestream access

Job summary

The Roof Gardens in Kensington is seeking a confident Doorman to join our front of house team. You will welcome members, monitor entry points, and ensure a seamless, safe experience from arrival to departure.

We offer permanent contracts, a competitive hourly rate up to £17.30, 28 days holiday plus Celebrate you day and volunteering day, staff discounts, pension and wellbeing support. A great opportunity to grow within a vibrant, member-focused venue.

Qualifications

• Minimum 6 months experience in a security role.
• Must possess a valid Door Supervisor licence.
• Flexibility to work evenings and weekends.
• Proficient in incident reporting.

Responsibilities

• Monitor entry and exit points to ensure safety of patrons and staff.
• Conduct regular patrols to ensure licensing compliance and that members stay in designated areas.
• Manage crowd flow during busy periods and follow capacity guidelines.
• Respond to emergencies and incidents, providing first aid when necessary.
• Prepare incident reports and maintain daily records.

Skills

Security experience

Crowd management

Customer service

Education

Door Supervisor licence

Job description

Contract: Permanent
Salary: Up to £17.30 Per hour

Doorperson | Minimum 35 Hours | Up to £17.30per hour | Kensington

THE ROOF GARDENS

The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club.

A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. The Roof Gardens’ community is united by open-mindedness, optimism and kindness, not defined by background.

The Role

We’re seeking a confident and charismatic Doorman to join the vibrant front of house team at The Roof Gardens. As a warm and professional presence, you’ll become a familiar face to our members, ensuring their experience is seamless, welcoming, and memorable from beginning to end.

Key Responsibilities:

• Previous experience of at least 6 months in a security role is required, while previous experience in a member’s club is preferred
• Monitor entry and exit points to ensure the safety of all patrons and staff
• Conduct regular patrols of the premises to ensure compliance with licensing regulations and to verify that members remain within designated areas
• Work with the team to ensure that all incidents are handled promptly and to the standard set by the Head of Security
• Manage crowd control during busy periods, ensuring a smooth flow of guests, following capacity guidelines
• Respond to emergencies and incidents, providing first aid when necessary
• Collaborate with various teams within the company to ensure all needs are met, and that all events and day to day operations go smoothly
• Prepare incident reports and maintain accurate records of daily activities
• Staff will be required to work outside some days, even in the winter
• Understand and be able to work within a various set of roles, from reception, working the restaurant floor, to working street warden positions
• Must possess a valid Door Supervisor licence in accordance with local regulations
• Flexibility to work varying shifts, including evenings and weekends
• Competitive salary above market rate
• 28 days holiday,plus an extra ‘celebrate you day’ & a paid voluteering day (increasing up to 33 days with each year of continuous service)
• 50% discount when dining in our restaurants
• Recognition vouchers awarded when your efforts are acknowledged by members
• Generous 'Refer a Friend' scheme up to £1,000
• Team socials to celebrate our successes
• Uniform and dry cleaning provided
• Access to Wagestream for financial well-being support
• 24/7 confidential well-being and mental health support via our Employee Assistance Program
• Growth opportunities, both personally and professionally
• Breakout spaces with showers, secure storage, and areas to relax with colleagues
• Company pension scheme
• Access to Hospitality Action benefits hub including eye Test vouchers

We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn't matter where you have come from, it's where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.