Senior Maintenance Technician

Greystar; Stevenage; On-site; GBP 30,000 - 42,000; Full time

Job summary

Greystar is seeking a Senior Maintenance Technician to join our on-site team in a residential community in Stevenage, UK. You will diagnose faults, perform repairs and decorations, and support daily maintenance operations across buildings, grounds, and equipment.

Ideal candidates will have a recognised trade qualification and proven experience in domestic maintenance, with strong English communication and a proactive, safety‑minded approach.

Qualifications

• Fluent English verbal and written communication skills.
• Essential experience in domestic residential repairs and maintenance.

Responsibilities

• Perform repairs and maintenance in residential building(s).
• Inspect and diagnose faults, undertake minor repairs and decorations.
• Maintain records and administer maintenance tasks per policy.
• Coordinate on-site contractors and ensure safety compliance.
• Support Community Manager to maintain security and cleanliness.

Skills

Fluent English

General builder experience

Team player

Education

Trade qualification: Building Crafts Operative Certificate / City & Guilds / NVQ

Tools

TCAS/Base 360

PAT testing

Job description

About Greystar

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Senior Maintenance Technician contributes to an exceptional resident experience through the provision of a high standard of repairs and maintenance tasks. You will be responsible for inspecting and diagnosing faults and repairs, in addition to undertaking minor day to day repairs and decoration to the building(s), grounds and equipment.

Key Role Responsibilities

• Work as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.
• Communicate effectively with customers, clients and colleagues; demonstrating a clear understanding of the issue and using initiative to respond accordingly.
• Maintain a focus on delivering services within agreed budgetary & resource parameters.
• Monitor the electronic maintenance reporting system through TCAS or Base 360 daily ensuring tasks are completed to a high standard and within suitable time scales, corresponding with tenants when required.
• Administer all property maintenance & records in accordance with Greystar policies & procedures.
• Maintain adequate levels of spares, stock and supplies, ensuring effective forward planning to respond to calls outside office hours which cannot be resolved without a presence on site, referring to appropriate contractors as necessary.
• Undertake repair and maintenance tasks to a high quality including plumbing; joinery and carpentry; painting/decorating; maintenance of lighting and; required statutory testing.
• Understand and respond to health and safety matters in an appropriate & timely manner.
• Moving furniture and heavy items from location to location on site as required.
• Ensure all common parts of the site including refuse and recycling facilities are frequently inspected and maintained to the highest standards of repair & cleanliness.
• Co-ordinate Contractors/Suppliers executing minor works contract on site.
• Monitor Sub-Contractors performance to standard and retain accurate records of their site operations including all relevant RAMS & Permits to Work.
• Highlight and assist with the management of any community works.
• Assist the Community Manager in key management ensuring high levels of security at all times.
• Accompany external contractors whilst on site in line with key management and access to accommodation policies and practice.
• Ensure annual checks are carried out for their statutory insurance and qualifications.
• Ensure the gardens and grounds maintenance to the property are well maintained, clean, tidy and hazard free, supervising external contractors as required.
• Manage & maintain all statutory testing records, utilising other team members where appropriate.
• Carry out annual PAT testing and inspections of emergency lighting, weekly fire alarm testsand fire evacuations.
• Practices proper safety techniques in accordance with Company and safe systems of work guidelines.
• Report any incidents or accidents to the Community Manager using the correct system and documentation.
• Review site risk assessments as required with Community Manager.
• Look to maximise efficiency of utilities.

Knowledge & Qualifications

A reasonable level of general education educated to O' Level / GCSE level or equivalent with demonstrable written and numerical skills. Awareness of H&S requirements on site. Continually strives to improve knowledge, skills and abilities to produce the best results.

A recognised trade qualification, Building Crafts Operative Certificate, City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building is essential.

Experience & Skills

Essential Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder /residential construction in the following trades; plumber, electrician or carpenter. Fluent English verbal and written communication skills. Helpful, friendly personality with effective communication skills behaving in a professional, courteous and helpful manner towards colleagues and residents at all times. Good team player with strong relationship building and influencing skills. Positive approach and ability to work with little supervision. Ability to determine cost effective solutions to repairs. Contractor & Supplier Supervision skills are desirable. Excellent organisation skills with the ability to multi task and prioritise. Numerical skills necessary to complete the above activities. Flexible approach to work and adaptable to thrive in a changing environment.

Important Notice

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail].

Core Values

Integrity

We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions.

Equality

We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally.

Professionalism

We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others.

Accountability

We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.

Service

We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.

Teamwork

We work together to accomplish goals, solve problems, and enrich our work environment.

About Greystar

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.