Lead Maintenance Technician

Greystar; Greater London; On-site; GBP 40,000 - 56,000; Full time

Job summary

Greystar seeks a proactive Facilities Maintenance professional to oversee building maintenance across a group of properties in Greater London. You will manage work orders, diagnose issues, and ensure safety standards are met on site.

The role requires a qualification in electrical/mechanical engineering or plumbing, strong contractor supervision, and customer-focused communication. Occasional on-call work and collaboration with external stakeholders are expected.

Qualifications

• Experience in building maintenance in a domestic residential environment.
• Knowledge of health and safety risks and risk assessments.
• IOSH qualification or equivalent is advantageous; NICEIC registration is a plus.

Responsibilities

• Assign and ensure completion of work orders from resident requests within required standards.
• Diagnose defects, carry out repairs, and monitor building services to extend asset life.
• Report major defects to Facilities Manager with recommended actions and costings.
• Manage turnover and inspection processes for new leases and check-ins.
• Coordinate with subcontractors, vendors, and RAMS/Permits to work; ensure compliance.
• Provide monthly reporting on PPM, life cycle replacements and contractor performance.

Skills

Contractor supervision

Customer service

Communication skills

On-call availability

Problem solving

Education

Electrical/Mechanical or plumbing qualification

Job description

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY Oversees and performs the facilities maintenance tasks of a technical services and property maintenance function to both the internal and external parts of buildings, grounds, amenities, and common areas across a group of properties to meet the Company’s requirements for building standards, health and safety, statutory compliance and overall asset functionality.

Job description key role responsibilities Assigns and ensures completion of work orders generated from resident requests for service within the appropriate time and to the required standards achieving NPS targets, as well as ensuring the routine upkeep on the properties by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, and safety standards. Monitors the building services maintenance and management regime to ensure the mechanical, electrical and other building services plant and equipment reach their expected life span. Notification of major defects or failure trends to the Facilities Manager with recommended actions and costings where appropriate. Contributes to the success of the turnover process to prepare for the following leasing and new check‑ins cycle by managing and ensuring completion of the Apartments inspection. From the Apartment inspections creating a list of maintenance work needed, scheduling framework vendors and contractors as needed, obtaining required supplies and materials, completing all maintenance tasks, and inspecting completed work. Works with external stakeholders on a regular basis i.e. local council, project managers, fire services to ensure the property is compliant in all aspects of its works. Provides the Management team with monthly reporting of PPM, potential life cycle replacement and contractor performance reviews. Inspects work performed by other maintenance team members and contractors to assess workmanship, effectiveness of policies and procedures and develop corrective action plans as needed. Develops capability of team members in order to meet key performance goals and future succession requirements. Maintains adequate inventory of spare parts and maintenance materials and works with the Facilities Manager or Community Manager to order supplies and tools as needed to stay within budgetary guidelines. Develops and actions regular planned preventative maintenance (PPM) schedules with the approved supply chain of contractors at the required intervals. Contributes to the selection and management of the PPM Contractors. Monitors reactive, statutory and PPM works ensuring service level agreements are met, and accurate, up to date records are kept on systems and at the property. Coordinates and monitors minor works contractors and suppliers’ standards; retains accurate stock records, site operations log, including all relevant RAMS & Permits to work, testing records to achieve statutory compliance. Ensures that the Asset Management Plan documentation (Operations and Maintenance Manuals, Health and Safety File and Statutory records) are maintained in an up to date state in each property. Supports external contractors whilst on site in line with key management policies & procedures, access to accommodation and codes of conduct. Reviews and actions site risk assessments and method statements as required with the Facilities Manager. Checks that there are no Contractors allowed within or on the property without the necessary RAM’s, PPE, induction and permit to work notices when appropriate. Carries out the requirements of HASWA and CDM. Supports cost‑cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. Demonstrates customer services skills by treating residents and others with respect, answering questions from the team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency. Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address.

About you A reasonable level of general education educated to O’ Level / GCSE level or equivalent with demonstrable written and numerical skills. A qualification in electrical/mechanical engineering or plumbing (i.e. NVQ, City Guilds or similar) or the equivalent of an apprentice program or trade school in the building trades. Knowledge in all building repair trades, purchasing procedures and practices, painting and repair procedures. General knowledge/understanding of Health and Safety risks including manual handling, worksite safety, chemicals, trip and fall hazards. Continually strives to improve knowledge, skills and abilities to produce the best results.

Experience & skills Essential Building maintenance experience in a domestic residential environment (i.e. hotel, premium or private residential block) or experience in a related building trades field consisting of repairs, refurbishing, cleaning, heating, and maintenance administration. Experience of developing and maintaining risk assessments, managing preventative maintenance systems and the ability to support the Community Manager to meet their obligations to operate a safe building. A strong work ethic and ability to work independently and take ownership of a task/project end to end. The ability to effectively supervise Contractors and Suppliers. The ability to work with aptitude to determine the most cost effective solutions to repairs without sacrificing on quality. A positive team player with a flexible and adaptable approach to work; including a willingness to work on‑call or overtime where required. Exceptional communication skills and customer service approach, and comfort with and awareness of the demands of working in a customer‑facing role.

Desirable NICEIC Registered Electrician an advantage. IOSH qualified An understanding of HVCA SFG20 maintenance job plans.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail]. Our continued success depends on our people. If you are looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry‑leading services to investors, clients, and residents.

• IntegrityWe stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions.
• EqualityWe celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally.
• ProfessionalismWe proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others.
• AccountabilityWe take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.
• ServiceWe make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.
• TeamworkWe work together to accomplish goals, solve problems, and enrich our work environment.

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development & construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world‑class service in the rental residential real estate business. To learn more, visit www.greystar.com.