Senior Maintenance Officer

ZipRecruiter; Torrin; Hybrid; GBP 48,000; Full time

Job summary

An innovative firm is seeking a Senior Maintenance Officer to manage complex repairs and maintenance projects. This role is pivotal in ensuring high standards and customer satisfaction while overseeing a diverse team. The ideal candidate will possess strong leadership qualities, a commitment to service improvement, and the ability to navigate the challenges of a busy environment. With a focus on delivering results and maintaining compliance, this position offers a unique opportunity to make a significant impact in the community. If you are a motivated professional ready to take on this challenge, we want to hear from you!

Qualifications

• Experience in managing repairs and maintenance in large housing portfolios.
• Proven ability to lead multi-disciplinary teams and meet targets.

Responsibilities

• Support the Repairs and Maintenance Manager in delivering repairs and planned works.
• Oversee complex repairs and enhance customer satisfaction.

Skills

Leadership

Customer Service

Organizational Skills

IT Proficiency (Microsoft 365)

Negotiation Skills

Education

Level 2 Asset Management and Building Compliance

IOSH Qualification

Job description

Job Description

Title: Senior Maintenance Officer

Type: Temporary

Hours: Full Time (Monday - Friday)

Location: Invergordon/Hybrid

Salary: £47,496

Details: Our client is looking to appoint a Senior Maintenance Officer on a temporary basis, initially for approximately 10-12 weeks. The role supports the Repairs and Maintenance Manager in managing complex repairs, voids, and planned works by technical officers, ensuring standards, customer needs, and legislation are met or exceeded within budget.

Duties include:

1. Support the Repairs and Maintenance Manager in delivering repairs and planned works.
2. Oversee complex repairs, voids, and planned works, providing guidance and leading by example.
3. Contribute to procurement of works via public contracts Scotland.
4. Provide monthly financial and performance reports, including KPIs related to repairs, voids, and planned works.
5. Enhance customer satisfaction and improve information capture methods.
6. Investigate and resolve customer complaints or disputes swiftly.
7. Collaborate with the Senior Repairs and Compliance Officer.
8. Lead and report on all voids works, chair weekly void meetings.
9. Ensure accurate diagnosis of repairs and timely completion to high standards.
10. Improve team performance in line with set targets.
11. Manage programmes of work, including contract management with consultants and contractors.
12. Attend joint visits, provide technical guidance, and ensure inspection activities are completed on time.
13. Ensure procurement complies with policies, with a clear audit trail.
14. Ensure contracts are current, high quality, and deliver community benefits.
15. Monitor contract obligations, measure performance, and report accordingly.
16. Provide exception reports on out-of-sequence works.
17. Follow safe working practices and complete required training.
18. Maintain health and safety standards for oneself and others.

Person Specification

• Minimum Level 2 Asset Management and Building Compliance qualification.
• IOSH qualification.
• Knowledge of repairs and maintenance in large housing portfolios.
• Experience delivering excellent customer service in a supervisory role.
• Experience leading multi-disciplinary teams.
• Proficient in IT systems, including Microsoft 365.
• Proven leadership to meet targets.
• Strong organizational skills and ability to manage diverse workloads.

Personal Attributes

• Commitment to service improvement and tenant satisfaction.
• Motivational skills.
• Professional, calm, and confident demeanor.
• Ability to work and lead multi-disciplinary teams.
• Own transport and willingness to travel outside Highlands for site visits.
• Flexible working hours and willingness to attend out-of-hours meetings.
• Reflective practitioner committed to continuous learning.
• Innovative problem solver with negotiation skills.