Senior LV Switchgear Technical Manager

Anord Mardix; Hemel Hempstead; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Merit-based pay review

Enhanced annual leave

Long service awards

Group Life Insurance

Cycle to Work

Employee Assistance Programme

Hybrid/Remote work options

Referral bonus

Job summary

Flex is seeking a CPS Technical Manager for LV Switchgear based in Hemel Hempstead, UK. You will act as the primary technical expert for CPS Operations and Sales, overseeing service delivery, site projects, and customer engagements to ensure safety, compliance and high-quality outcomes.

The role requires strong leadership, hands-on electrical maintenance experience, and the ability to plan resources, manage budgets, and resolve complex customer issues.

Qualifications

• Proven experience working with LV Switchgear or similar Critical Power equipment.
• Strong background in electrical maintenance, service delivery, commissioning, engineering, or operational environments.
• Experience in a Technical Manager, Engineering Manager, Service Manager, or similar leadership role is preferred.
• Experience with resource planning, budgeting, and customer escalations.

Responsibilities

• Act as the primary technical expert for the CPS Operations and Sales teams, supporting service delivery, customer projects, and business development activities.
• Ensure maintenance, installation, repair, and commissioning activities are delivered safely, efficiently, and to the highest quality standards.
• Provide technical guidance and support for complex customer issues, escalations, and non-standard requirements, driving timely resolution and customer satisfaction.
• Attend site surveys to assess technical requirements, identify potential risks, and develop effective service solutions.
• Plan and coordinate the availability of parts, tools, and test equipment required for scheduled service activities.
• Brief Service Engineers and subcontractors on project requirements, technical specifications, RAMS, and safety expectations before works commence.
• Manage the emergency call-out rota, support the training of on-call engineers, and provide technical assistance during critical service situations.
• Review subcontractor RAMS and ensure compliance with health, safety, environmental, and regulatory requirements.
• Deliver small projects and maintenance works on time and to specification.
• Build and maintain strong relationships with customers, suppliers, and key stakeholders.
• Develop and maintain technical procedures, standards, and documentation to support operational excellence.
• Lead technical investigations, support warranty claims, perform root cause analysis, and drive continuous improvement initiatives.
• Support business growth through technical innovation, process improvements, and service enhancements.

Skills

LV switchgear

Technical leadership

Maintenance & service delivery

Root cause analysis

Customer facing

Health & safety

Education

HNC/HND or equivalent

NVQ Level 4/5

Engineering degree or related

Job description

Flex is seeking a CPS Technical Manager for LV Switchgear based in Hemel Hempstead, UK. You will act as the primary technical expert for CPS Operations and Sales, overseeing service delivery, site projects, and customer engagements to ensure safety, compliance and high-quality outcomes.

The role requires strong leadership, hands-on electrical maintenance experience, and the ability to plan resources, manage budgets, and resolve complex customer issues.