Cps Technical Manager - Lv Switchgear

Anord Mardix; Hemel Hempstead; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Merit-based pay review

Enhanced annual leave

Long service awards

Group Life Insurance

Cycle to Work

Employee Assistance Programme

Hybrid/Remote work options

Referral bonus

Job summary

Flex is seeking a CPS Technical Manager for LV Switchgear based in Hemel Hempstead, UK. You will act as the primary technical expert for CPS Operations and Sales, overseeing service delivery, site projects, and customer engagements to ensure safety, compliance and high-quality outcomes.

The role requires strong leadership, hands-on electrical maintenance experience, and the ability to plan resources, manage budgets, and resolve complex customer issues.

Qualifications

• Proven experience working with LV Switchgear or similar Critical Power equipment.
• Strong background in electrical maintenance, service delivery, commissioning, engineering, or operational environments.
• Experience in a Technical Manager, Engineering Manager, Service Manager, or similar leadership role is preferred.
• Experience with resource planning, budgeting, and customer escalations.

Responsibilities

• Act as the primary technical expert for the CPS Operations and Sales teams, supporting service delivery, customer projects, and business development activities.
• Ensure maintenance, installation, repair, and commissioning activities are delivered safely, efficiently, and to the highest quality standards.
• Provide technical guidance and support for complex customer issues, escalations, and non-standard requirements, driving timely resolution and customer satisfaction.
• Attend site surveys to assess technical requirements, identify potential risks, and develop effective service solutions.
• Plan and coordinate the availability of parts, tools, and test equipment required for scheduled service activities.
• Brief Service Engineers and subcontractors on project requirements, technical specifications, RAMS, and safety expectations before works commence.
• Manage the emergency call-out rota, support the training of on-call engineers, and provide technical assistance during critical service situations.
• Review subcontractor RAMS and ensure compliance with health, safety, environmental, and regulatory requirements.
• Deliver small projects and maintenance works on time and to specification.
• Build and maintain strong relationships with customers, suppliers, and key stakeholders.
• Develop and maintain technical procedures, standards, and documentation to support operational excellence.
• Lead technical investigations, support warranty claims, perform root cause analysis, and drive continuous improvement initiatives.
• Support business growth through technical innovation, process improvements, and service enhancements.

Skills

LV switchgear

Technical leadership

Maintenance & service delivery

Root cause analysis

Customer facing

Health & safety

Education

HNC/HND or equivalent

NVQ Level 4/5

Engineering degree or related

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.

Job Summary

Flex intends to spin off its Cloud and Power Infrastructure segment into a new, independent publicly traded company, Axiom, with the spin planned for Q1 2027. If the intended spin occurs, this role will support Axiom, a company focused on critical digital infrastructure and delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical applications.

CPS Technical Manager - LV Switchgear

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a CPS Technical Manager located in Hemel Hempstead.

What a typical day looks like:

• Act as the primary technical expert for the CPS Operations and Sales teams, supporting service delivery, customer projects, and business development activities.
• Ensure maintenance, installation, repair, and commissioning activities are delivered safely, efficiently, and to the highest quality standards.
• Provide technical guidance and support for complex customer issues, escalations, and non-standard requirements, driving timely resolution and customer satisfaction.
• Attend site surveys to assess technical requirements, identify potential risks, and develop effective service solutions.
• Plan and coordinate the availability of parts, tools, and test equipment required for scheduled service activities.
• Brief Service Engineers and subcontractors on project requirements, technical specifications, RAMS, and safety expectations before works commence.
• Manage the emergency call-out rota, support the training of on-call engineers, and provide technical assistance during critical service situations.
• Review subcontractor RAMS and ensure compliance with health, safety, environmental, and regulatory requirements.
• Deliver small projects and maintenance works on time and to specification.
• Build and maintain strong relationships with customers, suppliers, and key stakeholders.
• Develop and maintain technical procedures, standards, and documentation to support operational excellence.
• Lead technical investigations, support warranty claims, perform root cause analysis, and drive continuous improvement initiatives.
• Support business growth through technical innovation, process improvements, and service enhancements.

The experience we're looking to add to our team:

• Proven experience working with LV Switchgear or similar Critical Power equipment is essential.
• Strong background in electrical maintenance, service delivery, commissioning, engineering, or operational environments.
• Previous experience in a Technical Manager, Engineering Manager, Service Manager, or similar leadership role is preferred.
• Demonstrated ability to provide technical leadership, mentor engineers, and support operational teams.
• Experience managing resources, planning workloads, and controlling budgets.
• Strong customer-facing skills with experience resolving technical challenges and managing escalations.
• Knowledge of health and safety regulations, safe systems of work, and compliance requirements within an engineering environment.
• Experience with Thermal Imaging/Thermography is advantageous.
• Strong analytical and problem-solving skills, including experience conducting technical investigations and root cause analysis.
• Excellent communication skills with the ability to engage effectively with customers, suppliers, subcontractors, and internal stakeholders.
• Self-motivated, flexible, and detail-oriented, with the ability to perform effectively in a fast-paced environment.
• HNC/HND, NVQ Level 4/5, Degree, or equivalent qualification in Engineering, Technical Services, Operations Management, or a related discipline is preferred.
• Level 1 Thermography qualification and a current ESC Card are advantageous.
• Full UK Driving Licence is essential.

What you’ll receive for the great work you provide:

• An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success;
• A competitive salary and benefits package which includes:A merit-based annual pay reviewEnhanced annual leaveEmployee recognition scheme and long service awardsReferral bonusVolunteer daysGroup Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a yearSick pay schemeCycle to Work schemeEnhanced maternity/paternity leave
• Flexible/Remote/Hybrid Work based on your Job Function
• Support in your well-being by access toEmployee Assistance Programme offering free access to qualified counsellors and expert adviceOn-site trained Mental Health First Aiders
• Access to various discount programs (including food, activities, gym memberships etc.)

At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always.

Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose - to make great products that create value and improve people’s lives.

AO16

Job Category

Production Engineering

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CPS Technical Manager - LV Switchgear • United Kingdom, Hemel Hempstead