Senior Luxury Events Operations Manager

Raffles Hotels & Resorts; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

28 days holiday

Staff meals

Free dry cleaning

Pension contribution 3%

Enhanced sick pay

Life Assurance

Employee assistance program

Job summary

Raffles London at The OWO invites an experienced Meeting and Events Operations Manager to oversee the day-to-day operations of events, coordinating with planners, sales teams and clients to deliver flawless experiences in a luxury setting.

You will lead pre-service briefings, manage staffing, ensure safety procedures, and collaborate with planning, kitchen, bar and events teams under the Director of Events Operations.

Qualifications

• Proven ability to create and manage a department with a positive culture and guest satisfaction.
• Ability to plan and execute event function sheets and align team tasks with client requirements.
• Proficiency in Microsoft Office for planning and communication.
• Strong service mindset with the ability to perform under pressure.
• Excellent written and spoken communication and customer service skills.

Responsibilities

• Ensure all operating equipment is in good working order.
• Monitor staffing levels to maintain guest experience and adhere to guidelines.
• Provide supplies, equipment and uniforms to staff as needed.
• Coordinate with Planning and Sales on floor plans and event orders.
• Lead pre-service briefings and liaise with clients to ensure satisfaction.

Skills

Event management

Team leadership

Guest service

Time management

Communication skills

Tools

Microsoft Office

Job description

Raffles London at The OWO invites an experienced Meeting and Events Operations Manager to oversee the day-to-day operations of events, coordinating with planners, sales teams and clients to deliver flawless experiences in a luxury setting.

You will lead pre-service briefings, manage staffing, ensure safety procedures, and collaborate with planning, kitchen, bar and events teams under the Director of Events Operations.