Senior Luxury Concierge – VIP Guest Experiences Lead

One Aldwych; Slough; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary and service charge

Complimentary Experiences

50% discount meals & beverages

Hotel discounts for you and family

Local perks in Covent Garden area

Job summary

One Aldwych in London is seeking a Senior Concierge to support the Head Concierge and lead the team in delivering exceptional guest experiences. You will draw on extensive local knowledge and luxury standards to create personalised itineraries and arrangements.

The role requires 5+ years in luxury concierge, top-notch English, and a current Les Clefs d'Or membership, with a full UK driving licence. Join a prestigious hotel known for thoughtfulness, precision, and culture.

Qualifications

• Previous Concierge experience in a luxury 5-star hotel.
• Exceptional customer service and guest engagement skills.
• Strong knowledge of London, including restaurants, attractions, theatres, and VIP experiences.
• Current Les Clefs d'Or membership.
• Excellent written and spoken English.
• Full, clean UK driving licence held for 5+ years.

Responsibilities

• Support the Head Concierge in the day-to-day operation of the Concierge department.
• Deliver exceptional, personalised service while anticipating and exceeding guest expectations.
• Arrange reservations, transportation, theatre tickets, tours, and bespoke guest experiences.
• Coordinate VIP arrivals, special requests, and guest itineraries, ensuring seamless service.
• Supervise and support the Concierge team, maintaining the highest luxury service standards.

Skills

Customer service

Guest engagement

London knowledge

English fluency

Driving licence

Job description

One Aldwych in London is seeking a Senior Concierge to support the Head Concierge and lead the team in delivering exceptional guest experiences. You will draw on extensive local knowledge and luxury standards to create personalised itineraries and arrangements.

The role requires 5+ years in luxury concierge, top-notch English, and a current Les Clefs d'Or membership, with a full UK driving licence. Join a prestigious hotel known for thoughtfulness, precision, and culture.