Senior Luxury Client Advisor – Shoes

PRADA; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading luxury brand in Greater London is seeking a Miu Miu Senior Client Advisor to deliver an extraordinary customer experience. The ideal candidate will focus on building relationships, exceeding sales targets, and employing a deep knowledge of luxury fashion. Responsibilities include using CRM for personalized interactions, resolving client issues, and collaborating with colleagues for a positive environment. This role requires experience in luxury brands and excellent communication skills, fostering an inclusive and diverse workplace.

Responsibilities

• Create a welcoming environment focusing on customer needs.
• Exceed individual sales targets while maximizing overall store performance.
• Capture customer data in CRM for personalized service.
• Embrace the Omni Channel mindset for a cohesive experience.
• Take ownership in resolving client complaints effectively.

Skills

Similar experience within a luxury or premium brand

Understanding of luxury customer service

Experience in building a long-lasting relationship with clients

Ability to work in a team as well as alone

Excellent communication and interpersonal skills

Fluency in English

Job description

A leading luxury brand in Greater London is seeking a Miu Miu Senior Client Advisor to deliver an extraordinary customer experience. The ideal candidate will focus on building relationships, exceeding sales targets, and employing a deep knowledge of luxury fashion. Responsibilities include using CRM for personalized interactions, resolving client issues, and collaborating with colleagues for a positive environment. This role requires experience in luxury brands and excellent communication skills, fostering an inclusive and diverse workplace.