Senior Luxury Client Advisor - Elevate Experience

Yves Saint Laurent SAS; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Yves Saint Laurent UK Ltd is seeking a Senior Client Advisor to join our boutique team in London. You will play a pivotal role in delivering a sophisticated, memorable experience to every client, driving sales, and upholding the Maison's standards.

The ideal candidate brings luxury retail experience, a passion for fashion, a business-minded, entrepreneurial spirit, and excellent English communication. You will collaborate with management and colleagues, embrace change, and contribute to a

Qualifications

• A preferred professional experience in providing a high quality service focused on Client expectations
• Have personal taste and passion for the fashion culture, like to create personalized looks
• Have a natural business mindset and an entrepreneurial spirit
• Open-minded and looking for a company valuing audacity and authenticity
• Strong team spirit to achieve common goals
• At ease with using tools and applications, learns fast with new technologies
• Motivation to work in a fast-paced environment, able to multitask & prioritize
• Proactive, enthusiastic, & with a problem-solving attitude
• Excellent written, oral & listening skills, in English and local language
• Embrace change and see it as an opportunity to grow and develop

Responsibilities

• Provide an outstanding client and after-sale service to all visitors and clients
• Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests
• Cultivate a robust client portfolio to secure a proactive and growing business
• Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
• Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture
• Show a transparent and genuine attitude with the client and create a unique connection with them
• Communicate in a professional and authentic way, with clients and colleagues
• Effectively use all the available tools to optimize business opportunities
• Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit
• Adhere to all company policies and operational procedures and follow them
• Proactively identify commercial opportunities during peak periods
• Take ownership of resolving issues before escalation
• Reinforce brand standards and service excellence on the shop floor
• Provide real-time feedback and guidance to Client Advisors
• Act as a reference point for peers

Skills

Client service

Fashion & accessory retail

Business mindset

Entrepreneurial spirit

Audacity and authenticity

Team spirit

Tools and applications

Multitasking

Problem-solving

English proficiency

Personalized looks

Open-mindedness

Job description

Yves Saint Laurent UK Ltd is seeking a Senior Client Advisor to join our boutique team in London. You will play a pivotal role in delivering a sophisticated, memorable experience to every client, driving sales, and upholding the Maison's standards.

The ideal candidate brings luxury retail experience, a passion for fashion, a business-minded, entrepreneurial spirit, and excellent English communication. You will collaborate with management and colleagues, embrace change, and contribute to a