Luxury Client Advisor - Bespoke Service & Growth

Yves Saint Laurent SAS; Greater London; In loco; GBP 21.000 - 27.000; Tempo pieno

Descrizione del lavoro

Yves Saint Laurent UK Ltd is seeking a Client Advisor to contribute to store sales by delivering a unique, sophisticated experience for every visitor. You will support the management team while upholding our Maison values, image and standards.

The ideal candidate has experience in luxury retail or hospitality, a passion for fashion, strong English communication, and a proactive, team‑oriented attitude suited to a fast‑paced environment.

Competenze

• Experience in providing high-quality service focused on client expectations in fashion & accessory retail, customer service or luxury hospitality.
• Excellent written, oral and listening skills in English.

Mansioni

• Provide an outstanding client and after-sale service to all visitors and clients
• Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests
• Cultivate a robust client portfolio to secure a proactive and growing business
• Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
• Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture
• Show a transparent and genuine attitude with the client and create a unique connection with them
• Communicate in a professional and authentic way, with clients and colleagues
• Effectively use all the available tools to optimize business opportunities
• Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit
• Adhere to all company policies and operational procedures and follow them

Conoscenze

Client service

Luxury retail

English communication

Team player

Multi-tasking

Descrizione del lavoro

Yves Saint Laurent UK Ltd is seeking a Client Advisor to contribute to store sales by delivering a unique, sophisticated experience for every visitor. You will support the management team while upholding our Maison values, image and standards.

The ideal candidate has experience in luxury retail or hospitality, a passion for fashion, strong English communication, and a proactive, team‑oriented attitude suited to a fast‑paced environment.