Senior Logistics Coordinator — Hybrid, Client Success

Energy Jobline ZR; Northampton; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Hybrid working

Company pension

Life assurance

Health and wellbeing benefits package

Employee discounts

Generous holiday entitlement

Holiday buy/sell scheme

Training and career progression

Job summary

Energy Jobline ZR in Northampton is seeking a Senior Logistics Coordinator to manage logistics, fulfilment, and client operations, acting as the first point of escalation and delivering exceptional service across multiple accounts.

You will monitor service delivery, provide weekly KPIs, support onboarding and training, and implement process improvements in a fast-paced, hybrid environment.

Qualifications

• Proven experience in logistics, fulfilment, client operations or other client-facing role.
• Strong problem-solving skills with a proactive and analytical mindset.
• Excellent communication and interpersonal skills.
• Proficiency in using bespoke systems, CRM and ticketing systems.
• Ability to manage multiple priorities and a fast-paced environment.
• Experience in identifying and implementing process improvements.

Responsibilities

• Acting as the first point of escalation and resolving client issues efficiently and professionally.
• Identifying root cause of issue and implementing preventative measures.
• Monitoring service delivery across multiple accounts.
• Providing weekly operational KPIs to clients.
• Analysing service data and client feedback.
• Supporting the onboarding and training of new team members and clients.
• Developing and implementing new procedures to enhance efficiency.

Skills

Logistics

Fulfilment

Client operations

Relationship building

Problem solving

Communication

CRM systems

Analytical mindset

Multitasking

Tools

Ticketing systems

Job description

Energy Jobline ZR in Northampton is seeking a Senior Logistics Coordinator to manage logistics, fulfilment, and client operations, acting as the first point of escalation and delivering exceptional service across multiple accounts.

You will monitor service delivery, provide weekly KPIs, support onboarding and training, and implement process improvements in a fast-paced, hybrid environment.