Senior Logistics Coordinator

KPI Recruiting; Hempstalls; On-site; GBP 32,000; Full time

Job summary

A leading logistics company in the United Kingdom is seeking a Senior Logistics Coordinator to manage daily operations from the Stoke-on-Trent office. You will ensure compliance with logistics processes and enhance delivery performance while leading a team. The ideal candidate has experience in logistics leadership, strong communication skills, and a commitment to customer satisfaction. Benefits include a performance-related bonus, training opportunities, and 26 days of holiday entitlement annually.

Benefits

Performance-related bonus

Training and development opportunities

26 days holiday entitlement

Employee Healthcare plan

Salary Life Assurance

Access to Mental Health First Aiders

Qualifications

• Proven experience in a logistics/transport leadership role.
• Experience with HGV fleet operations and compliance.
• Strong working knowledge of delivery planning and carrier management.
• Confident communication skills to build relationships.
• Excellent administration and problem solving skills.

Responsibilities

• Lead day-to-day logistics operations for cost-effective deliveries.
• Plan and coordinate transport and allocation of work.
• Oversee warehouse operations for efficiency and accuracy.
• Manage carrier performance and supplier relationships.
• Ensure on-time delivery of customer orders.

Skills

Logistics leadership

Carrier management

Problem solving

Customer focus

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Stock Control systems

Job description

Senior Logistics Coordinator I Stoke on Trent I Monday to Friday, 8.30am - 5.00pm (45-minute lunch break) I GBP32,000 per annum

An excellent opportunity has arisen for an experienced Senior Logistics Coordinator to join our clients team in their modern Stoke-on-Trent office. Reporting to the Operations Manager.

The successful candidate will be responsible for ensuring safe, compliant, cost-effective and customer-focused delivery performance across our transport partners and internal processes, while developing the team and logistics systems to support continued growth.

This role is ideal for someone who thrives on operational ownership, building strong relationships, tightening processes and ensuring excellent service to customers and internal stakeholders.

Key responsibilities

• Lead day-to-day logistics operations to ensure safe, compliant, on-time and cost-effective deliveries
• Plan and coordinate transport - routing, booking-in, delivery schedules and allocation of work across couriers/hauliers
• Warehouse operations oversight - Picking/packing, loading/unloading efficiency and accuracy.
• Manager carrier performance - maintain strong supplier relationships, agree service standards, review KPI's and drive improvement
• Resolve delivery issues/escalations quickly and professionally (delays, damages, access/site constraints, POD queries)
• Own logistics administration & documentation - despatch paperwork, POD's, Non-conformances, claims & audit trails
• Customer service and order fulfilment - Ensure on-time, complete delivery of customer orders, improve communication and customer satisfaction through reliable logistics operations
• Technology and systems management - Implement digital tools to improve traceability and visibility
• Champion H&S and compliance across logistics processes and contractor activity, including fleet compliance
• Lead, coach and develop the logistics team; setting priorities, maintaining accurate records, and supporting cross-functional working
• Report & improve performance - track OTIF, cost-to-serve, damages, and implement corrective actions
• Support systems and process improvement across ERP/despatch/stock/transport admin to improve efficiency and customer service
• Oversee import/export processes (where applicable) including documentation and coordination with third parties

The ideal candidate will possess the following skills

• Proven experience in a logistics/transport leadership role (ideally within construction, or a similar supply environment)
• Experience with HGV fleet operations and compliance
• Strong working knowledge of delivery planning, carrier management, and transport administration
• Confident communicator with the ability to build relationships across customers, suppliers and internal teams
• Strong attention to detail, excellent administration and problem solving skills
• Knowledge/experience of import/export procedures and associated documentation
• Enthusiastic, committed and reliableAbility to work in a collaborative environment
• Excellent customer focus, both internal and external
• The ability to deal with customer queries/complaints in a diplomatic manner
• Confidence and ability to engage effectively with people at all levels, both in person and by telephone
• Good working knowledge of Microsoft Word, Excel and Outlook with experience in Stock Control systems

What's on offer for you

• Performance-related bonus
• Training and development opportunities
• 26 days holiday entitlement per annum (plus bank holidays), including a Christmas Shutdown
• Opt in Employee Healthcare plan
• 1 x Salary Life Assurance
• Access to Mental Health First Aiders
• Annual Pay Review
• Reward and recognition schemes