Senior Library Information & User Experience Advisor

UEA; Norwich; Hybrid; GBP 25,000 - 26,000; Full time

Benefits offered by this job

34days annual leave

Family and Work-life balance policies

Generous pension scheme

Health and Wellbeing

Campus Facilities

Exclusive shopping discounts

Personal Development

Job summary

UEA's Library and Learning Enhancement Division is seeking a Senior Information Assistant to join the busy helpdesk, delivering friendly, user-focused support across in-building resources and the UEA Digital Library. You will handle queries, update processes, and gain familiarity with Library Search, the catalogue, and ebook packages, while promoting services and ensuring an inclusive user experience.

Hours are 1pm–9pm, Monday to Friday, with flexible working options including annualised hours

Qualifications

• Customer-focused experience across service environments.
• Good working knowledge of Microsoft Office and web apps.
• Excellent written communication and attention to detail.
• Able to assist users in front-facing, email, telephone and online chat channels.

Responsibilities

• Answer user queries and provide frontline support at the helpdesk.
• Create and update documented processes and contribute to service improvements.
• Familiarise yourself with Library Search, library catalogue and ebook packages.
• Promote and display library services to enhance user engagement.
• Collaborate with colleagues to manage time and deliver a high-quality user experience.

Job description

UEA's Library and Learning Enhancement Division is seeking a Senior Information Assistant to join the busy helpdesk, delivering friendly, user-focused support across in-building resources and the UEA Digital Library. You will handle queries, update processes, and gain familiarity with Library Search, the catalogue, and ebook packages, while promoting services and ensuring an inclusive user experience.

Hours are 1pm–9pm, Monday to Friday, with flexible working options including annualised hours