Senior Legal Implementation Specialist

Luminance; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Luminance, a leader in Contract Intelligence, seeks a Senior Legal Implementation Specialist to guide our most complex customers to confident, independent use of the Luminance platform. You will own high-value accounts, set delivery patterns, coach colleagues, and influence product direction.

This customer-facing role sits within our global Delivery Team and may require travel to client sites. It is a permanent, full-time position focused on delivering scalable, high-impact implementations

Qualifications

• 4-5 years of client-facing experience in legal tech or B2B SaaS implementations
• Proven track record of end-to-end complex/high-value implementations
• Experience with contracts, negotiations, and business workflows
• Ability to manage executive stakeholders and senior leadership
• Experience mentoring others and setting delivery standards
• Comfort working in ambiguous environments and driving decisions

Responsibilities

• Lead complex implementations for high-value customers across jurisdictions
• Own discovery and translate objectives into a deliverable plan
• Design scalable configurations and trade-offs with clear rationale
• Manage multiple implementations against timelines and milestones
• Escalate delivery risks with actionable recommendations
• Conduct difficult conversations to reset expectations and reframe requests
• Coach teammates and ensure adherence to implementation standards
• Contribute to playbooks, standards and training assets
• Provide structured insights to Product improving recurring needs

Skills

Client-facing

Legal tech

SaaS

Delivery

Stakeholder management

Coaching

Prompting AI systems

Education

Qualified lawyer or in-house legal/operations

Tools

Enterprise software implementations

Job description

About Luminance

Luminance is the pioneer of Contract Intelligence forenterprise. Backed by internationally renowned venture capital firms and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is transforming how legal teams work around the world.

We are expanding rapidly across global markets and supporting enterprise customers in more than 60 countries, including AMD, National Grid,LGand DHL.

The opportunity

As a Senior Legal Implementation Specialist, you take our most complex customers through to confident, independent use of the Luminance platform - and you raise the standard of how the whole team delivers.

You own the accounts that carry the most commercial weight, the widest scope or the most demanding stakeholders, and you make the judgement calls on them yourself. You also shape how the function works: setting delivery patterns rather than only applying them, coaching colleagues, and acting as a credible voice back into Product.

Whatyou’lldo

• Lead implementations for complex, strategically significant or high-value customers - multi-jurisdictionrollouts, bespoke requirements, senior stakeholder scrutiny
• Own discovery where scope is broad or contested, converting competingobjectives into a sequenced, deliverable plan
• Design configurations that hold up at scale, making trade-offs deliberately and explaining them credibly
• Manage a portfolio of concurrent implementations against agreed timelines, milestones and outcomes
• Act as the point of escalation on delivery risk, arriving with a recommendation rather than only a flag
• Lead the difficult conversations: resetting expectations, reframing requests that add unnecessary complexity, recovering implementations that have gone off track
• Coach colleagues and review their work against implementation standards, holding the quality bar where it slips
• Define and improve the playbooks, configurationstandards and training assets the team relies on
• Feed structured, evidencedinsight into Product, separating one-off requests from recurring customer needs

What success looks like

• Complex implementations land against agreed milestones, with risk resolved early rather than escalated late
• Customers reach meaningful value quickly, use the platform independently, and are willing to say so
• Configuration decisions still hold twelve months on, without avoidable rework
• The patterns you define are adopted as standard across the team, not used only by you
• The colleagues you coach measurably improve

Whatwe’relooking for

• 4-5 years ofclient-facing experience in legal tech or B2B SaaS - implementation, onboarding, professional services, deliveryor customer success - and/or significant relevant legal experience
• A track recordof owning complex or high-value implementations end to end
• Fluency with contracts, negotiation positions, approval processes and commercial workflows, and the confidence to interrogate a customer’s process rather than record it
• Proven judgement: distinguishing a genuine requirement from a product limitation, and both from an opportunity to recommend a better approach - and holding that position with a senior stakeholder
• Credibility with executive audiences, including General Counsel, Heads of Legal Operations and procurement leadership
• Strongprioritisationacross a demanding portfolio, with accuracymaintainedunder pressure
• The ability to coach others and give direct, constructive feedback
• Comfort setting direction in ambiguity, for yourself and for others
• Experience crafting effective prompts for AI systems, and the ability to teach it

Desirable

• Qualified lawyer, or in-house legal or legal operations experience
• Experience implementing enterprise software within legal, procurement, complianceor commercial teams
• Familiarity with contract lifecycle management, legaloperationsor legal technology
• Experience of multi-region or phased enterprise rollouts, or of mentoring others

Additionaldetails

• Permanent, full-time
• Customer-facing and implementation-focused, within our global Delivery Team
• Senior level within the Legal Implementation function, with defined progression into Lead (management track) or Strategic (individual contributor) roles
• Some travel may berequired, depending on customer and business needs