Senior Customer Solutions Engineer

Luminance Technologies Ltd; City Of London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

£2000 Learning budget

Job summary

A pioneering AI company is seeking a Senior Customer Solutions Engineer to deliver exceptional technical experiences for enterprise customers. The role involves hands-on integration work across various tech platforms, ensuring seamless workflows and providing expert customer support. Candidates should have a strong technical background and excellent interpersonal skills. This position offers a generous learning budget and opportunities for professional growth.

Qualifications

• Bachelor’s or Master’s Degree with 2:1 or GPA of 3.5+.
• 3+ years at a SaaS vendor, preferably in AI/Cybersecurity.
• Experience in software development and system integration.

Responsibilities

• Collaborate with sales and technical teams for seamless integration.
• Act as a technical expert for integration solutions.
• Build integrations for customer base across platforms.

Skills

Customer-focused skills

Solution mindset

Technical skills

JavaScript experience

Python experience

Full Stack Web development

Cloud Architecture

Interpersonal skills

Education

Bachelor’s or Master’s Degree in Computer Science or related field

Tools

Salesforce

ServiceNow

Slack

Job description

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe

The Senior Customer Solutions Engineer role offers a unique opportunity to work across Sales, Product and Customer Success, accelerating our customers’ technical teams ability to get connected and unlock the value of Luminance. This role is dedicated to providing a market-leading technical experience for Enterprise customers, enabling them to integrate with our platform faster and with less effort.

The ideal candidate will possess a blend of customer-focused skills and a solution mindset, helping customers understand how best to integrate the solutions we offer to accelerate their success.

You will get hands‑on with our platform and Workflow engine, implementing solutions that unlock seamless legal workflows across a customer’s technology estate.

A Senior Customer Solutions Engineer will acquire in‑depth knowledge of our AI platform and how it can be effectively integrated into various customer systems. They will work closely with prospective and existing customers to provide expert advice and support, ensuring a seamless and efficient integration process. Collaborating with Account Executives, Product Specialists and Customer Success Managers, the Customer Solutions Engineer will play a crucial role in converting prospects into satisfied, long‑term customers.

We offer a generous £2000 Learning budget to each employee. We are committed to your growth as we grow too.

Responsibilities

• Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical experiences.
• Act as a technical expert on Luminance’s platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and our solutions for making integration seamless.
• Understand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly and identifying opportunities to iterate on what we provide.
• Get hands‑on and build integrations for our customer base, ensuring we create seamless workflows across business platforms/applications such as Salesforce, ServiceNow and Slack.
• Be the key point of contact for managing integration issues and challenges
• Develop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience to facilitate faster integration.
• Create and maintain comprehensive customer‑facing API documentation and other technical resources such as Reference Architectures to support developers effectively.
• Work with Luminance Support and Technical Operations teams to coordinate and resolve any technical issues for customers.
• Continuously gather feedback from developers to improve tools, documentation, and overall integration processes.

• Bachelor’s or Master’s Degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US).
• At least 3-years at a SaaS vendor, preferably in the AI and/or Cybersecurity space
• Strong technical skills with experience in software development, system integration, and creating customer‑facing developer resources such APIs, SDKs and documentation.
• Experience of Full Stack Web development and Cloud Architecture
• Demonstrable Experience with JavaScript, NodeJS, Python or equivalent frameworks/languages
• Excellent interpersonal and communication skills, both verbal and written.
• Articulate, charismatic, and confident in a customer‑facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge.
• Highly detail‑oriented with a problem‑solving attitude.
• Ability to work in an innovative and fast‑paced environment while delivering to deadlines.
• Organized with excellent time management skills and the ability to prioritize effectively.
• Prior experience in a customer‑facing technical team, focussed on collaborating with developer/technical personas