Senior Legacy & In Memory Stewardship Lead

Battersea; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

28 days annual leave

Discounted gym membership

Employee Assistance Programme

Pension contributions up to 10%

Healthcare cash plan

Season ticket loans

Job summary

Battersea is seeking a Senior Legacy & In Memory Stewardship Officer to manage the Legacy & In Memory Retention and Stewardship programme. You will oversee a bespoke, multi-channel stewardship programme and provide outstanding supporter care for legacy enquirers, pledgers and in memory donors.

By building long-term relationships, you will help maximise income from a multimillion-pound revenue stream and collaborate across teams to plan, implement and evaluate campaigns, budgets, and reporting

Qualifications

• Proven ability to plan, implement and evaluate Direct Marketing campaigns with substantial understanding of retention and stewardship journeys.
• Demonstrable understanding of the application of Direct Marketing principles in a fundraising environment.
• Excellent interpersonal skills and track record of building, maintaining and managing successful individual relationships as well as the ability to ask, influence and build credibility with external contacts and colleagues.
• Proven ability to write, assess and critique creative fundraising copy and design, providing clear feedback as required.
• Experience of managing and briefing internal teams.
• Experience of event planning and organisation, including development of presentations.
• Experience of inputting into monthly, quarterly & annual budgeting processes.
• Proven ability to report up to management and stakeholders, understanding of key elements that would be essential to managing expectations.
• Proven ability to pay close attention to detail and to deliver high-quality work with minimal supervision.
• Proven problem solving and proactive decision making, with a track record of taking responsibility for your own work and the decisions you have made.

Responsibilities

• Delivering and overseeing a bespoke, personalised, multi-channel stewardship programme and providing exceptional supporter care for legacy enquirers, legacy pledgers and in memory donors.
• Build meaningful, long-term relationships with audiences to maximise income from a multimillion-pound revenue stream.
• Plan, implement and evaluate Direct Marketing campaigns with substantial understanding of retention and stewardship journeys.
• Provide clear feedback on creative fundraising copy and design and brief internal teams.
• Manage and brief internal teams; contribute to budgeting processes and reporting to management.

Skills

Direct Marketing

Retention & Stewardship

Stakeholder relationships

Copywriting & feedback

Team briefing/management

Event planning

Budgeting

Reporting to management

Attention to detail

Problem solving

Tools

Salesforce

Job description

Battersea is seeking a Senior Legacy & In Memory Stewardship Officer to manage the Legacy & In Memory Retention and Stewardship programme. You will oversee a bespoke, multi-channel stewardship programme and provide outstanding supporter care for legacy enquirers, pledgers and in memory donors.

By building long-term relationships, you will help maximise income from a multimillion-pound revenue stream and collaborate across teams to plan, implement and evaluate campaigns, budgets, and reporting