Senior Key Account Specialist

TN United Kingdom; Hounslow; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Senior Key Account Specialist, where you'll play a crucial role in enhancing export operations and delivering exceptional customer service. This position offers the chance to work in a dynamic environment, supporting international trade while ensuring efficiency and proactive service. With a commitment to professional development and a supportive work culture, you will thrive in a role that values teamwork and individual contributions. If you are passionate about logistics and customer satisfaction, this opportunity is perfect for you.

Benefits

20 days holiday plus birthday off

Pension scheme with employer contributions

Professional development opportunities

Work-life balance support

International opportunities

Qualifications

• Strong background in airfreight logistics and export operations.
• Customer-focused with excellent communication skills.

Responsibilities

• Monitor email boxes and arrange vendor collections.
• Produce shipping documentation and prepare export entries.

Skills

Airfreight Logistics

Export Operations

Customer Service

Teamwork

Communication

Tools

ProCarS

Tango

Microsoft Word

Microsoft Excel

Job description

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Your tasks

Join our team as a Senior Key Account Specialist! We're seeking a Senior Key Account Specialist to join us in providing top-notch export services to our valued customers and overseas partners. In this role, you'll be at the forefront of export operations, ensuring efficiency and proactivity while delivering exceptional customer service. If you're passionate about exceeding expectations and driving success in international trade, we want to hear from you!

Hours: Monday to Friday - 9:00 - 17:30

Location: London, Heathrow

What will you be doing?

1. Monitor and action generic email boxes and respond in a timely manner. Arrange collection from vendors.
2. Utilise ProCarS / Tango to produce shipping documentation Mawb, Hawb. Prepare export entries in accordance with UK HMRC flights. Job file invoicing.
3. Control costs. Action pending tray daily.
4. Investigate and respond promptly to all queries and complaints from external and internal customers/suppliers.
5. Support sales and CSM with customer visits as requested. Ensure customer invoicing is completed in a timely and accurate manner.
6. Pass all received rates to the Team Leader for auto rating in ProCarS.
7. Support the Team Leader with staff management and workload organization.

Requirements

About You

1. Strong background in airfreight logistics.
2. Expertise in planning, organising, and executing export & import operations.
3. Customer-focused with a commitment to satisfaction.
4. Skilled in teamwork and team building.
5. Flexible and effective communicator.
6. Proficient in Word and Excel.

What we offer

• Full training and continued professional development to meet compliance and regulatory requirements.
• 20 days of holiday entitlement plus a day off for your birthday.
• Pension scheme with up to 6% matched employer contributions.
• Career paths and development opportunities for personal and professional growth.

Next Steps

If you're excited about the possibilities this role offers, we want to hear from you! Apply through the provided links and attach your CV.

At DB Schenker, we value diversity and are committed to fostering an inclusive workforce. We encourage applications from individuals of all genders, ages, abilities, nationalities, religions, and sexual orientations.

Please note that candidates will undergo right-to-work checks for the UK, 5 years referencing, and a criminal records check.

Benefits

Professional Development

We believe in continual training and development for our people. Your success is our success.

Work-life Balance

Our vacation and leave policies support a healthy work-life balance.

Working Internationally

See the world with DB Schenker! We offer many international opportunities.

Our offer

At DB Schenker, you are part of a global logistics network that connects the world. Join more than 72,000 colleagues worldwide, embracing diversity and individual skills. Together, we are Here to move.