Senior Key Account Manager

Solutions Engineering Recruitment; Cardiff; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Car allowance

Mileage

Commission

Phone

Laptop

Death in service

Healthcare

Pension

25 days holiday

Job summary

Solutions Engineering Recruitment is seeking a Senior Key Account Manager to own and grow a portfolio of major Water Hygiene and Legionella service clients across South Wales and Bristol. You will act as the trusted advisor, coordinating with operations to ensure exceptional service delivery and driving growth.

The role requires building long-term client relationships, identifying upsell opportunities, and delivering value-driven service.

Qualifications

• Experience in Water Hygiene sector.
• Proven experience managing key accounts or business development within the sector.
• Strong commercial awareness and negotiation skills.
• Excellent relationship-building and communication skills.
• Ability to manage multiple customers and priorities.
• Full UK Driving Licence.
• Willingness to travel throughout South Wales and Bristol.

Responsibilities

• Manage and develop an existing portfolio of key Water Hygiene and Legionella compliance clients.
• Build strong relationships with Facilities Managers, Estates Teams, Compliance Managers and other key decision-makers.
• Identify opportunities to upsell and cross-sell Water Hygiene, Water Treatment and related compliance services.
• Conduct regular client review meetings and site visits.
• Prepare quotations, proposals and contract renewals.
• Ensure customer KPIs and service level agreements are achieved.
• Liaise with operational teams to ensure excellent service delivery.
• Support business development initiatives across the region.

Skills

Account management

Negotiation

Relationship building

Communication

Multi-client management

Job description

Senior Key Account Manager

Location: South Wales & Bristol

Salary: £40,000 - £50,000 plus car allowance, mileage, commission, phone, laptop, death in service, healthcare, pension and 25 days holiday excluding bank holidays

Are you an experienced Water Hygiene Account Manager looking to take ownership of a portfolio of major clients?

We're representing an established and highly respected compliance business that provides Water Hygiene, Water Treatment and Legionella Control services across the UK. Due to continued growth, they are looking to appoint a Senior Key Account Manager to manage and develop a portfolio of prestigious customers throughout South Wales and Bristol.

This is an excellent opportunity for someone who enjoys building long-term client relationships, identifying growth opportunities and ensuring exceptional service delivery.

The Role

As a Senior Key Account Manager, you'll become the trusted advisor for a portfolio of key customers, ensuring they receive industry-leading service while identifying opportunities to expand the company's offering.

You will work closely with operational teams to ensure contracts are delivered efficiently, maintain strong customer relationships and play a key role in driving business growth.

Key Responsibilities

• Manage and develop an existing portfolio of key Water Hygiene and Legionella compliance clients.
• Build strong relationships with Facilities Managers, Estates Teams, Compliance Managers and other key decision-makers.
• Identify opportunities to upsell and cross-sell Water Hygiene, Water Treatment and related compliance services.
• Conduct regular client review meetings and site visits.
• Prepare quotations, proposals and contract renewals.
• Ensure customer KPIs and service level agreements are achieved.
• Liaise with operational teams to ensure excellent service delivery.
• Support business development initiatives across the region.

What We're Looking For

• Previous experience within the Water Hygiene.
• Proven experience managing key accounts or business development within the sector.
• Strong commercial awareness and negotiation skills.
• Excellent relationship-building and communication skills.
• Ability to manage multiple customers and priorities.
• Full UK Driving Licence.
• Comfortable travelling throughout South Wales and Bristol.

"SER-IN"