Junior Account Manager

Aqualytix a part of Severn Trent; Epsom; On-site; GBP 26,000 - 38,000; Full time

Job summary

Howlett Associates Water Treatment Ltd, part of the Aqualytix Group, is seeking a Junior Account Manager to promote products and secure sales within industrial, commercial and local authority sectors. The role focuses on maintaining a base of clients, seeking new opportunities, and achieving budgets across product groups.

Regular monthly visits to cooling towers and steam boilers are expected, with a service-led approach and collaboration with the wider team to ensure client satisfaction and

Qualifications

• Experience in account management or sales roles.
• Strong customer-facing communication and relationship-building skills.
• Ability to identify opportunities and manage client expectations.
• Understanding of water treatment or similar industrial services is a plus.
• Proactive in seeking growth across product groups and sites.

Responsibilities

• Promote the company and its products to non-existing customers in industrial sectors.
• Maintain and grow an existing client base with regular contact.
• Achieve budget across product groups within assigned geography.
• Perform regular customer visits and deliver excellent service.

Skills

Account management

Sales skills

Customer service

Stakeholder engagement

Communication

Tools

CRM software

Job description

We're looking for a Junior Account Manager to join Howlett Associates, part of the Aqualytix Group.

Job Description – Junior Account Manager

Reporting to – Operations Director

The Company

Howlett Associates Water Treatment Ltd provide water treatment products and ancillary services to the industrial, commercial and local authority market sectors.

The Role

Promote the company, its products and secure sales with users of water treatment / water hygiene products & services within the industrial, commercial and local authority market sectors that are not existing customers.

Maintain an existing customer base with regular contact, seek out opportunities for new product groups and additional sites and provide customer satisfaction through quality of service and technical advice.

Account management and responsibility for achieving budget over a range of product groups within a specified geographical area or customer type.

Service role of 50% time, regular monthly visits to cooling towers and steam boilers.

Responsibilities

• Responsible for ensuring that client’s needs are met and their experience in dealing with Howlett is best in class every time
• Ensuring the customer experience meets their expectations with regards to service levels, quality, timeliness of service delivery and cost
• Advising customers of current legislative and regulatory requirements pursuant to water and wastewater services
• Account Manage a regional portfolio and maximise the up-sale opportunities
• Monitor day to day contract delivery of your customer portfolio to maintain contract performance
• Managing the financial performance on all your customer contracts and liaising with delivery to ensure the best levels of service combined with maximising PBIT
• Manage and own client’s issues and complaints through to resolution
• To develop & maintain trusting relationships with clients, responding to their requirements and looking for future opportunities
• Prepare and lead customer review meetings
• Build a strategic plan to win new customers
• Maintain and ensure compliance with all policies, procedures and standards whether Howlett / Severn Trent Services, client, regulatory, statutory or legal obligations
• Monitor performance of contract delivery
• Assist accounts department to ensure payments are made and revenue collected to balance accounts
• Ensure KPIs & SLAs are adhered to, as well as customer expectations being met
• Reporting of any issues / complaints or discrepancies engaging with all organisations to ensure resolution in a timely manner
• Understand and improve performance against standards set internally, externally and by clients and competitors
• Manage and provide timely feedback to the management team
• Manage compliance of your customer activities within all HSE, governing requirements
• Manage client accounts, ensuring accurate cost recovery

Experience

• High degree of technical knowledge of Water Treatment & Water Hygiene requirements and best practice
• Good knowledge of operational H&S
• Strong communication skills to build strong relationships at all levels both internally and externally
• Good knowledge of processes with understanding of why decisions are being made
• A wide knowledge of the Water Treatment & Water Hygiene industry and the regulatory, statutory and legal obligations that need to be adhered to
• Ability to build strong trusting relationships
• Understanding of company KPI’s and regulatory targets that are relevant to Business Development
• Knowledge and compliance to audit processes
• Ability to identify and apply industry standards
• Strong track record of stakeholder engagement / management
• A drive to deliver personal, team and company objectives as well as an ability to tackle demanding tasks
• Understanding the costs of failure, responsible for and proven skills in problem solving to find improvements that can enhance the customer experience
• Excellent customer service with the ability to manage escalated calls and complaints with sensitivity and professionalism
• Owning and managing customer accounts
• Experience of the construction, FM industry and managing relationships with external stakeholders

Key Competencies& Qualifications

• Deep technical expertise in legionella control, water treatment and water hygiene services
• Ability to work to a high level of accuracy
• Good problem solving and improvement implementation skills
• Excellent communication skills at all levels, both internal and external stakeholders using various methods
• Ability to plan and organise well
• Can make the right decisions under pressure to enable quick results
• The ability to set expectations and standards and ensure they are understood and can be followed
• Stakeholder management and influencing skills
• Can act decisively and positively when faced with demanding situations
• Resolves matters effectively and efficiently while always maintaining high levels of customer service
• Proficient in the use of IT
• Willingness to proactively understand the fast-changing environment e.g. regulation or legal changes
• Be able to constructively challenge when necessary
• Ability to broadly manage expenditure and income