Senior JRO Operations Administrator

University College London Hospital; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join University College London Hospital as a Senior Operations Support Officer, providing vital administrative and operational support across research teams. This role requires strong organizational skills, problem-solving abilities, and a commitment to excellence in a fast-paced NHS environment. Ideal candidates will have relevant qualifications and experience managing complex projects.

Benefits

Travel loans

Wellbeing programs

Discounts

Qualifications

• Degree or equivalent qualification required.
• Project management experience is essential.
• Masters or ongoing studies are desirable.

Responsibilities

• Support key operational functions for various teams.
• Coordinate logistics and manage schedules.
• Ensure compliance with procedures.

Skills

Communication

Organizational skills

Problem-solving

Attention to detail

IT literacy

Education

Degree or equivalent professional qualification

Project management qualification or relevant experience

Masters or working towards it

Job description

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Job overview

Join UCLH as a Senior Operations Support Officer to provide administrative and operational support across our research directorate.

This role suits someone who thrives in a fast-paced environment, has excellent attention to detail, and enjoys problem-solving to ensure smooth services.

Main duties of the job

You will support key operational functions for the JRO operations team, BRC team, and commercial research team, including coordinating logistics, managing schedules, and ensuring compliance with procedures.

Strong communication, organizational, and IT skills are essential, along with the ability to work independently and collaboratively.

Working for our organisation

UCLH is a complex NHS trust serving a diverse population, providing a wide range of acute and specialist services, with a focus on quality patient care, education, and research.

Our services span eight sites, including University College Hospital, the National Hospital for Neurology and Neurosurgery, and others, specializing in various complex illnesses and research areas.

We are committed to sustainability, aiming for net zero emissions by 2031 (direct) and 2040 (indirect).

Detailed job description and main responsibilities

For full details and the Person Specification, please refer to the attached Job Description.

This vacancy aligns with the new NHS pay rates effective from autumn 2024. If employment begins before implementation, pay will be based on the 23/24 scale, with backpay adjusted accordingly. More info at NHS pay scales.

Join the best NHS trust in England to work for, as voted by staff, with high staff recommendation scores.

Person specification

Knowledge & Qualifications

• Degree or equivalent professional qualification
• Project management qualification or relevant experience

Desirable

• Masters or working towards it
• Formal project management or business admin training

Experience

• Managing large, complex projects
• Delivering productivity and transformation initiatives
• Managing multidisciplinary teams
• Providing high-level admin support to senior staff
• Service improvement delivery

Skills & Abilities

• Influencing, persuasion, negotiation skills
• Excellent written and verbal communication
• Analytical and problem-solving skills
• Data presentation skills
• Budget management
• Ability to work under pressure
• Flexibility in a changing environment
• Knowledge of research processes
• Relationship-building skills
• Organizational skills
• IT literacy
• Attention to detail

Personal Qualities

• Strong attention to detail

Other Requirements

• Commitment to equality and diversity

UCLH promotes a 'One Team' ethos, valuing safety, kindness, teamwork, and improvement. We are dedicated to diversity, inclusivity, and flexible working policies. Benefits include travel loans, wellbeing programs, discounts, and more.

Note that the application process may close early, and all correspondence will be via email. If shortlisted, you will be contacted within three weeks of the closing date.