Senior Jira ITSM Engineer — Platform & Automation

Leonardo Worldwide Corporation

Yeovil

Hybrid

GBP 44,171 - 61,950

Full time

14 days+

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Benefits offered by this job

Generous leave with additional flexi-days
Award-winning pension scheme
Free access to mental health support
Free online courses via Coursera and LinkedIn Learning

Job summary

Leonardo Worldwide Corporation is looking for a Senior Application Engineer in Yeovil. You will enhance ITSM platforms like Jira Service Management, collaborating across teams to improve service delivery and operational workflows.

This role supports national security applications, involves continuous improvement initiatives, and offers flexible hybrid working arrangements. Candidates should have solid experience in application support and a proactive mindset for problem-solving.

Qualifications

  • Solid experience in supporting, configuring, and enhancing ITSM platforms.
  • Proactive mindset with a passion for continuous improvement.
  • Understanding of application lifecycle management and secure-by-design principles.

Responsibilities

  • Support, configure, and enhance ITSM platforms for operational workflows.
  • Collaborate with stakeholders across engineering and business teams.
  • Participate in continuous improvement initiatives including automation and documentation.

Skills

Enterprise application support, configuration, and enhancement
ITSM platform configuration and support (Jira Service Management)
Technical problem solving
Strong communication and collaboration skills

Tools

Jira Service Management
API integration
Active Directory

Job description

Leonardo Worldwide Corporation is looking for a Senior Application Engineer in Yeovil. You will enhance ITSM platforms like Jira Service Management, collaborating across teams to improve service delivery and operational workflows.

This role supports national security applications, involves continuous improvement initiatives, and offers flexible hybrid working arrangements. Candidates should have solid experience in application support and a proactive mindset for problem-solving.

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