Senior IT Technician

Laurus Ryecroft; Manchester; Hybrid; GBP 31,000 - 33,000; Full time

Job summary

Laurus Ryecroft in Manchester seeks an experienced Senior IT Technician to shape and support our IT services across the Trust. You will manage day-to-day IT Helpdesk operations and provide second-line support across multiple schools, ensuring reliable, user-focused services.

Leading by example, you will coordinate IT Technicians, contribute to infrastructure projects, and work closely with the IT Manager to deliver efficient solutions across 10,000+ users.

Qualifications

• Sound educational background including GCSEs in Maths and English (A*-C) or equivalent.
• Direct experience in an IT Helpdesk or IT support role.
• Proficiency in MS Office, Adobe CC and other IT packages.

Responsibilities

• Manage day-to-day operation of the IT Helpdesk.
• Provide high-quality second-line support to users.
• Coordinate work of IT Technicians and contribute to service improvements.

Skills

IT helpdesk

Second-line support

MS Office

Adobe CC

Education

GCSE Maths and English (A*-C)

Tools

MS Office

Adobe CC

Job description

# Senior IT TechnicianEmployer: Laurus RyecroftLocation: Manchester, Greater ManchesterContract Type: PermanentHours: Full TimeSalary: £31,015 - £33,120 (Actual salary)Posted: 20th October 2026Expires: 2nd November 2026 09:00 AMStart Date: 14th December 2026Job ID: 1580606Job Reference: LT002156* Share :* PrintThe Laurus Trust is seeking an experienced and proactive Senior IT Technician to play a key role in supporting and developing our IT services across the Trust. This is a fantastic opportunity to join a team of dedicated IT professionals who support and service the IT function in a fast-paced environment across 6 secondary, 6 primary, 4 sixth forms and 1 alternative provision schools for over 10,000 users.As a Senior IT Technician, you will help manage the day-to-day operation of the IT Helpdesk, providing high-quality second-line support whilst supporting the Trust IT Manager in delivering an efficient, reliable and customer-focused IT service. You will lead by example, coordinate the work of IT Technicians and contribute to a wide range of infrastructure, systems and service improvement projects.If you would like to join our Laurus family in a rewarding role that changes the lives of our pupils by empowering them to become the best that they can be then we would love to hear from you.**Job Purpose*** To manage the day-to-day work of the IT Helpdesk, taking responsibility for the daily administration and operation of the department and work closely with the IT Managers, assisting and enabling them in their role.**Key Skills & Experience*** Sound educational background including GCSE’s in Maths and English (A\\*-C) or equivalent.* Direct experience in an IT Support/helpdesk.* Proficiency in MS Office, Adobe CC and other relevant IT packagesTo learn more about what the Trust offer, including our wide range of employee benefits and access to further professional learning, visit our Careers page. At the Laurus Trust, we value the significance of a healthy work/life balance for our employees. Achieving a better balance can boost motivation and morale, lower stress levels, enhance performance and productivity, and make job opportunities more inclusive. Whenever feasible, we are committed to offering flexible arrangements from the very start, which could include options like part-time roles, term-time working, Job-sharing and compressed hours.Please note a full application must be submitted as CV’s will unfortunately not be accepted in line with our safer recruitment process.*We reserve the right to interview prior to the closing date.**Disability Confident Employer**We value diversity and are committed to equal opportunities. We are an inclusive employer and welcome all applications. Disabled candidates who meet the minimum criteria on the person specification will be guaranteed an interview. If you require any reasonable adjustments for an interview, please highlight this to our Recruitment Team in advance.*### AttachmentsEquality, Diversity and Inclusion PolicyPrivacy Notice - Trust WorkforceSafeguarding PolicyTrust Data Protection PolicySenior IT Technician JD & PS V 1.3 JD0015 (1)### Safeguarding Statement:Laurus Ryecroft is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and volunteers to understand and share this commitment. We have a shared commitment to develop a culture of respect, where discrimination is not tolerated. We welcome all applications, including those from under-represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.