Senior IT Technician

Flotek Group; Bridgend; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

EMI Share Equity Scheme

Extra days off for birthdays

Day off for life milestones

Give back day for charity support

Discounts through Perkbox

Social events and team building opportunities

Job summary

Flotek Group is seeking a Senior IT Technician in Bridgend for a senior-level role focusing on 3rd line support. The ideal candidate should have 3-5 years' experience in IT support, solid knowledge of technologies like Windows Server and Active Directory, and a full UK driving license. The position offers various perks including additional days off for life milestones, a share equity scheme, and opportunities for professional development.

Qualifications

• Minimum 3-5 years' experience in a 2nd/3rd line IT support role.
• Strong technical knowledge of Windows Server, Microsoft 365, and Active Directory.
• Experience with networking, virtualisation, and backup solutions.

Responsibilities

• Provide expert-level technical support across various technologies.
• Lead root cause analysis for complex incidents.
• Support and manage infrastructure projects.

Skills

2nd/3rd line IT support experience

Windows Server 2016/2019/2022

Microsoft 365

Active Directory

Networking

Virtualisation technologies

Backup and disaster recovery solutions

RMM tools and ticketing systems

Strong communication skills

Job description

We are seeking a Senior IT Technician to join our team in Bridgend. This is a senior-level role ideal for a highly skilled and experienced IT professional with strong 3rd line support capabilities and a proactive approach to problem-solving and service delivery. This role will also include attending partner sites when on-site assistance is needed.

Key Responsibilities

• Provide expert-level technical support across a wide range of technologies including servers, networks, cloud platforms, and end-user devices.
• Act as a senior escalation point for complex incidents and service requests, ensuring timely and effective resolution.
• Lead root cause analysis and implement long-term solutions to recurring issues.
• Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments.
• Maintain and improve internal documentation, processes, and knowledge base articles.
• Deliver on‑site support for critical issues and project work as required.
• Collaborate with junior technicians to mentor and support their development.
• Ensure SLAs and KPIs are met consistently, with a focus on customer satisfaction and service quality.
• Stay up to date with emerging technologies and recommend improvements to systems and processes.

What We Are Looking For

• Minimum 3-5 years' experience in a 2nd/3rd line IT support role, ideally within an MSP or multi-client environment.
• Strong technical knowledge of Windows Server (2016/2019/2022), Microsoft 365, Active Directory, Group Policy, DNS/DHCP.
• Experience with networking including VLANs, firewalls, routers and switches.
• Experience with virtualisation technologies such as Hyper‑V or VMware.
• Experience with backup and disaster recovery solutions.
• Experience with RMM tools and ticketing systems.
• Strong communication and interpersonal skills with a customer‑first mindset.
• Full UK driving licence required.
• EMI Share Equity Scheme — own a slice of the Purple Pie.
• Day off for your birthday.
• Day off for life milestones such as weddings, moving house, child's first day at school, or religious holidays.
• Give back day to support your chosen charity.
• Savings on gym memberships, shopping and other discounts through Perkbox.
• Social events and team building opportunities.
• Opportunities for professional growth and development.

Due to the nature of the role, the company is unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK.

Flotek Careers: Perks with Purpose

Joining Flotek means more than a job — it’s a career with real perks, from wellbeing to giving back. Every team member owns part of Flotek via our EMI Share Scheme. View our full perks below.

Time That Matters

Extra days off for birthdays, weddings, moving & religious holidays.

Give Back Day

1 paid day yearly to support your chosen charity & join fundraisers.

Family First

Time off for your child’s first school day & fun family events.

24/7 Support Line

Confidential helpline plus 5 free counselling sessions per team member.

Why Join Flotek? Discover the Perks

Curious about life at Flotek? Check out our interactive brochure to explore all the benefits and see why joining the purple army is a smart move.

We’d love to hear from you, let’s chat and make something great!