Senior IT Support Specialist - End-User Tech Champion

Convene Hospitality Group; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Private medical insurance

Eye care subsidies

Fitness membership subsidy

Employee Assistance Program

Job summary

Convene Hospitality Group is seeking a Support Analyst to join its Corporate Technology team in London. You will be the first point of contact for employees, handling laptops, logins, and first-line support for core business systems across the org.

Based in our London office at 200 Aldersgate St, this on-site role requires UK residence with no sponsorship. You’ll contribute to incident management, onboarding, access reviews, and knowledge base updates to keep the business running smoothly.

Qualifications

• 3+ years in technical support or IT operations.
• 13rd?

Responsibilities

• Troubleshoot and resolve issues across macOS and Windows endpoints.

Skills

macOS & Windows

Okta

Microsoft 365

Google Workspace

Active Directory

Salesforce

Jira Service Management

Confluence

Customer communication

Troubleshooting

Tools

End-user support tools

Job description

Convene Hospitality Group is seeking a Support Analyst to join its Corporate Technology team in London. You will be the first point of contact for employees, handling laptops, logins, and first-line support for core business systems across the org.

Based in our London office at 200 Aldersgate St, this on-site role requires UK residence with no sponsorship. You’ll contribute to incident management, onboarding, access reviews, and knowledge base updates to keep the business running smoothly.