Senior IT Support Specialist

Tripledot Studios Limited; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Senior IT Support Specialist to join their London office. In this pivotal role, you will provide essential IT support within an Apple device environment and Google Workplace, ensuring seamless operations for the team. Responsibilities include managing helpdesk services, overseeing hardware and software configurations, and maintaining security protocols for end-user devices. This dynamic company, recognized for its innovative mobile games, offers a vibrant work culture with ample opportunities for professional development. If you're passionate about IT and eager to make an impact, this is the perfect opportunity for you.

Benefits

25 days holiday

20 days fully remote working

Regular company events

Continuous Professional Development

Private Medical Cover

Life Assurance & Critical Illness Cover

Health Cash Plan

Dental Cover

Family Forming Support

Employee Assistance Program

Cycle to Work Scheme

Pension Plan

Qualifications

• Advanced user of Apple software and hardware required.
• Experience with Google Workspace and Atlassian software is essential.

Responsibilities

• Manage internal helpdesk service for software and hardware.
• Plan budgeting and purchase of hardware and licenses.
• Onboard and offboard employees, ensuring smooth IT transitions.

Skills

Apple software and hardware

Google Workspace services

Atlassian software (Jira, Confluence)

Mobile Device Management

Decision making

Attention to detail

Planning skills

Time management

Job description

Senior IT Support Specialist

Department: Engineering

Employment Type: Permanent - Full Time

Location: London, UK

Reporting To: Alex Kazeko

Description

Tripledot Studios is an award-winning, record-breaking games studio with a team of circa 400 people. Headquartered in London, we also have offices in Warsaw, Barcelona, Minsk, Jakarta, and Melbourne.

We specialise in Casual, Free to Play, Mobile games that delight millions of players every day.

• Fastest Growing Business in Europe in 2022
• Tech Growth Business of the Year 2021 and 2023
• PocketGamer Best Mobile Developer 2023
• The Kings Award for International Enterprise 2024

Our guiding principle as a team is that when people love what they do, what they do will be loved by others.

Take a look at our games: iOS Store + Google Play

Role Overview

We are seeking an independent Senior IT Support Specialist to join our London office. You will be working within an Apple device environment, with Google Workplace. Your role will be to act as the go-to person in the London office (our headquarters) to support the organisation with anything related to IT Support.

Key Responsibilities

• Manage our internal helpdesk service for software & hardware configuration, hardware purchases and repair, licences, SaaS access etc.
• Planning for the budgeting and purchase of hardware and licences, supplier management, control, and budget optimisation.
• Managing MDM for company workstations and mobile devices.
• Regularly audit software and licences.
• Configuring and managing SaaS Management Automation Workflows.
• Managing security of end-user devices, antivirus setup.
• Onboarding and offboarding of employees.
• Writing IT support documentation for employees.

Skills, Knowledge & Expertise

• You are an advanced user of Apple software and hardware.
• Experience with Google Workspace services, Atlassian software (Jira, Confluence), and Mobile Device Management.
• Independent, responsible, and able to make decisions quickly.
• Discipline, attention to detail, organised, with good planning skills and time management.

Working at Tripledot

• 25 days holiday: Enjoy 25 days of paid holiday, in addition to bank holidays to relax and refresh throughout the year.
• 20 days fully remote working: Work from anywhere in the world, 20 days of the year.
• Regular company events and rewards: Join in regular events and rewards that celebrate cultural events, our achievements and our team spirit. Recent highlights have been: Thames River Cruise, London Dungeon and Summer Parties in Regents Park.
• Continuous Professional Development: Propel your career with continuous opportunities for professional development.
• Private Medical Cover: Have peace of mind with private medical cover, ensuring your health is in good hands.
• Life Assurance & Critical Illness Cover: Financial protection for you and your loved ones.
• Health Cash Plan: Benefit from a health cash plan that contributes to your medical expenses.
• Dental Cover: Flash your best smile with our dental cover.
• Family Forming Support: Receive vital support on your family forming/ fertility journey with our support program [subject to policy].
• Employee Assistance Program: Anytime you need it, tap into confidential, caring support with our Employee Assistance Program, always here to lend an ear and a helping hand.
• Cycle to Work Scheme: Make the most of our Cycle to Work Scheme for a green and healthy commute.
• Pension Plan: Secure your future with our contributory pension plan.