Senior IT Support Engineer - Sport Travel

Destination Sport Group; Manchester; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Senior IT Support Engineer to join their dynamic team in Manchester. This hybrid role involves ensuring the seamless operation of IT systems across multiple sports companies, enhancing security measures, and managing technical projects. The ideal candidate will have a passion for IT, extensive experience in a fast-paced environment, and a collaborative spirit. Join a forward-thinking organization that values innovation and teamwork, and make a significant impact in the world of sports travel. If you're ready to take on new challenges and grow your career, this opportunity is perfect for you.

Qualifications

• Significant experience in IT Support within a commercial organization.
• Extensive knowledge of Windows Server, Azure AD, and Office 365.
• Ability to mentor junior team members and provide excellent customer service.

Responsibilities

• Ensure reliable running of IT systems and infrastructure.
• Manage IT projects and collaborate with the IT Infrastructure Manager.
• Respond to security alerts and maintain network infrastructure.

Skills

IT Support

Windows Server

Azure Active Directory

Office 365

ITIL Service Management

Networking

Customer Service

Project Management

Communication Skills

Problem Solving

Education

Relevant IT Certifications

Bachelor's Degree in IT or related field

Tools

Microsoft Defender

Intune

Azure

PowerShell

Papercut

Job description

Destination Sport

Senior IT Support Engineer

This is a hybrid role based in our Manchester office, you must live within a commutable distance.
Occasional domestic/international travel to remote offices

Welcome to Destination Sport Group where we set the global standard in sports travel, offering a uniquely holistic approach to partnerships not seen before. Our unique global sports travel business offers our partners the very best in everything they need in order to succeed. We are proud to have 7 market leading sports travel companies in our group, helping millions of customers to enjoy sport. https://destinationsport.com/

Our new Senior IT Support Engineer will be responsible for ensuring the reliable running of the IT systems throughout Destination Sport Group through both proactive and reactive action to Infrastructure, Security & Technical Project Delivery for both the internal IT team and wider Business Stakeholders.

This is a varied & hands on role, as our new Senior IT Support Engineer you will:

• Work with our 7 sport companies within Destination Sport Group to ensure our IT Systems and infrastructure are maintained, optimised and protected against any threats.

• Autonomously manage IT projects, collaborating closely with the IT Infrastructure Manager to deliver efficient technical solutions.

• Proactively identify, recommend and implement improvements and efficiencies across our IT systems and infrastructure.

• Proactively identify, recommend and implement security improvements in our IT Systems and Infrastructure.

• Respond to Security alerts from MS Defender and SOC in a timely manner ensuring all affected parties are notified of any threats.

• Proactively monitor the service health of our Microsoft and Azure estates and take any action required to resolve any issues and notify our stakeholders if applicable.

• Maintain and update network Infrastructure (where appropriate) in the Manchester office.

• Provide support to and resolve any incidents, problems or requests and make improvements associated with these technologies:

  • End User Device Image – Autopilot

  • Patch process

  • Backup maintenance

  • Server Estate (Cloud & on premise)

  • Azure Active Directory (Entra ID)

  • Software Deployment (Intune/MDM)

  • Device Management and optimisation using appropriate toolsets

  • Cloud Telephony platform

  • KeyIVR

  • Networking maintenance / architecture, Firewalls, Layer 3 switches, Access Points, VPN etc.

  • Print Management (inc Papercut)

  • Microsoft 365 ecosystem / infrastructure

  • Domain management & maintenance

  • Microsoft Teams Rooms and AV solutions

  • Enterprise Application Management / Integration in Azure

  • Asset management

  • Network Patching

  • Remote Site Management

  • System Security including the use of Microsoft Defender / Purview

• Work closely with the existing IT Infrastructure Manager to ensure security for office based & remote workers. As an ISO27001, BS10012, ISO22301 and Cyber Essentials Plus accredited business you must always carry out your role according to company IT policies.

• Assist with the handling of confidential information by ensuring appropriate file permissions are set.

• Verify Microsoft 365, AD & AV set-up is as per company policy including memory stick blocking etc.

• Assist with user education both remotely & face to face.

• Check and be ready for disaster recovery or business continuity plans to be brought into action.

• Carry out critical checks that enable proactive action to prevent any significant failure.

To be successful within this role, our ideal candidate will:

• Demonstrate a passion and enthusiasm for IT and IT related products.

• Have significant experience in a similar role within a fast paced commercial organisation.

• Demonstrate extensive experience & knowledge of the listed technologies.

• Have significant knowledge of IT risks and the importance of suitable mitigations.

• Demonstrate knowledge of ITIL Service Management principles.

• Show reasonable in-depth knowledge of Windows Server, Azure AD, DNS, DHCP & DHCP/ IP.

• Have working experience & knowledge with Windows 10/ 11 system administration.

• Demonstrate solid experience and knowledge of Office 365 & desktop imaging/Autopilot.

• Be a collaborative team member who is able to work as part of a wider team while working independently on own tasks & projects.

• Have the ability to mentor junior members of the team.

• Have outstanding communication skills both written & verbal with the ability to communicate to those at all levels of seniority both internal & external to the business.

• Be able to provide friendly customer service to internal & external stakeholders in an often high pressured & fast paced role.

• Be proactive with the ability to multitask and prioritise - ensuring technical requests are seen through to completion.

• Be a diligent personality, with a high attention to detail ensuring preparations are made in advance for a task with resolutions in mind for any issues that arise.

Highly desirable:

• Vendor/ Supplier Management.

• Business continuity awareness.

• Professional Experience Awareness of ISO27001, ITIL and PCI Security.

• Cloud Technologies: Azure and SaaS based solutions.

• Microsoft Certifications.

• PowerShell.

• SharePoint / Team Administration.

• Experience of System Migrations including Tenant to Tenant.

• Experience Technical Project Delivery.

• ITIL Foundation and/or Practitioner level courses / certifications.