Senior IT Specialist

In Technology Group; Manchester; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player seeks a Senior IT Specialist to enhance their technical support team. This role offers a unique opportunity to work in a cutting-edge environment within the gaming sector, providing top-tier support to a global user base. You'll be instrumental in resolving complex technical issues and mentoring junior staff while enjoying a vibrant workplace filled with innovative perks. If you're passionate about technology and eager to make a significant impact, this position is perfect for you.

Benefits

20 days holiday plus bank holidays

Health & Wellbeing plans

Corporate Gym rates

Cycle to work scheme

Annual performance and pay reviews

Certificate funding

Opportunity to travel internationally

Creative work environment

Office perks including discounts

Free kitchen and coffee shop

Qualifications

• 3+ years of IT Support experience, particularly in 3rd Line support.
• Ability to manage and resolve complex network issues.

Responsibilities

• Provide exceptional technical support to over 1,000 users.
• Collaborate with international teams for seamless IT operations.

Skills

IT Support

Troubleshooting

Network Management

Communication Skills

Problem Solving

Education

Relevant IT Certifications

Bachelor's Degree in IT or related field

Tools

AV Hardware

Firewalls

Routing and Switching

VPN Protocols

Server Management

Job description

This range is provided by In Technology Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from In Technology Group

Recruitment Consultant at In Technology Group

Role: Senior IT Specialist

Location: Manchester City Centre (On-site)

Are you an experienced IT Support Specialist ready to take your career to the next level? This is a rare opportunity to join a world-leading client within the gaming industry, working from their state-of-the-art, high-tech creative office space in the heart of Manchester.

As a Senior Engineer, you’ll play a key role in delivering exceptional technical support to a global user base of over 1,000 staff. You’ll be collaborating closely with international teams to maintain high standards and ensure seamless IT operations.

• 20 days holiday, plus bank holidays (3 extra days off aligned globally)
• Health & Wellbeing plans including life insurance, dental and eyecare etc
• Corporate Gym rates, cycle to work scheme
• Annual performance and pay reviews
• Certificate funding to grow your experience
• Opportunity to travel to their overseas offices
• A high-tech forward-thinking, creative work environment
• Work with passionate, expert-level team working on cutting-edge projects
• Office perks including discounts, party events, free kitchen, coffee shop & baked goods, movie screenings as well as onsite pool tables, arcade machines etc.

What we’re looking for:

• A seasoned IT Support professional (3rd Line) with the ability to solve and manage network and infrastructure issues
• Ability to solve complex escalations / major incidents
• A generalist of IT, someone who is happy working all levels of support (1st to 3rd Line)
• Willingness and flexibility to travel internationally as part of the role
• Experience supporting and mentoring junior team members, leading by example
• Excellent troubleshooting and communication skills
• A passion for technology and a proactive, solution-oriented mindset
• Previous experience working within the gaming industry would be highly desired!

Technical abilities:

• AV Hardware knowledge/installs
• Networking issues/connectivity – Firewalls, Routing, Switches etc
• VPN protocols
• Infrastructure management (servers, migrations, installations)

If you're driven, technically sharp, and looking for a fresh challenge in a global, fast-paced environment — please apply for immediate consideration.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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