Senior IT Service Manager - Live Service

DWP Digital; Manchester; Hybrid; GBP 43,000; Full time

Job summary

DWP Digital seeks a Senior IT Service Manager to enhance digital services for health and disability, focusing on delivery and user experience. Lead resolution of service issues while managing supplier relationships in a dynamic government transformation. This role offers a competitive salary and a supportive work environment with flexible options.

Benefits

Civil service pension with employer contributions

Generous leave package starting at 26 days

Flexible working including hours and family policies

Professional development and mentoring

Interest-free loans for commuting

Discounts on shopping and activities

Qualifications

• ITIL qualified or equivalent experience.
• Proven management in large scale IT services.
• Experience leading service delivery strategies.

Responsibilities

• Shape end-to-end delivery and support of digital products.
• Lead resolution of complex service issues.
• Build strong relationships with suppliers and ensure user needs are met.

Skills

ITIL qualification

Management in IT Live Service

Stakeholder Management

Incident Resolution

Service Delivery Strategy

Job description

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Base pay range

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Talent Acquisition Manager | Department for Work & Pensions

DWP. Digital with Purpose.

DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society.

We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services.

We're using fresh ideas and leading-edge technologies to build and maintain innovative, scalable and user-centric digital solutions that will be used by nearly every person in the UK, at key moments in their lives.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Delivery. Work. Projects.

As a Senior IT Service Manager working on Health and Disability, you'll play a pivotal role in shaping the end-to-end delivery, support, and user experience of key digital products and services.

With the current transformation of supplier and provider relationships in DWP and across government, this is a unique opportunity to be at the heart of meaningful change.

You'll lead the resolution of complex service issues, build strong relationships with commercial suppliers, and ensure our services meet both user needs and business priorities. Your expertise will guide decisions on product design, service delivery, and policy queries.

What skills, knowledge and experience will you need?

• ITIL qualified or equivalent experience.
• Proven management experience in large scale IT Live Service, layered multi-supplier organisations and services.
• Ability to contribute and steer resolution in major incident meetings that are reported against Health applications.
• Experience of the successful delivery of strategies to support products and/or services.
• Demonstrable experience in working with Senior Business Stakeholders to deliver services to meet business needs.
• Proven experience of leading individuals and teams to deliver IT service excellence.

You'll join us in one of our brilliant digital hubs inBirmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you.

We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model - you'll be in the office about 60% of the time, and 40% home working.

We offer competitive pay of £42,614.

You'll also get a brilliant civil service pension with employer contributions worth 28.97%, and a generous leave package starting at 26 days.

You can also take up to 3 extra days off a month on flexi-time.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023(Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

Process:

We know your time is valuable, so our application and selection process is just two stages:

• Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
• Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Information Services and Technology, Information and Media

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