Senior IT Service Manager - 9-Day Fortnight, Flexible

AWE; Reading; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

9-day fortnight

Pension scheme

Maternity/Paternity pay

Professional development

Employee assistance

Life assurance

Discounts

Special leave

Job summary

AWE is seeking a Senior Service Manager to oversee IT services across the organisation from RG7 4PR. The role requires driving service excellence, incident resolution, and continuous improvement, while aligning IT with business goals.

AWE offers a 9-day fortnight and flexible working options. The Senior Service Manager will lead a team, manage SLAs, and report on service performance, with responsibilities across governance, budgeting, and compliance.

Qualifications

• ITIL foundation or equivalent
• Experience managing IT services
• Strong communication with stakeholders
• Knowledge of security and compliance requirements

Responsibilities

• Ensure IT services meet SLAs, KPIs and customer expectations.
• Monitor service performance and drive improvements.
• Act as primary contact for senior stakeholders on service matters.
• Oversee major incidents and root cause analyses.
• Lead service improvement initiatives and cost control.

Skills

ITIL

Leadership

Stakeholder mgmt

Incident management

Problem management

Change management

Education

Service management certification

Job description

AWE is seeking a Senior Service Manager to oversee IT services across the organisation from RG7 4PR. The role requires driving service excellence, incident resolution, and continuous improvement, while aligning IT with business goals.

AWE offers a 9-day fortnight and flexible working options. The Senior Service Manager will lead a team, manage SLAs, and report on service performance, with responsibilities across governance, budgeting, and compliance.