Senior IT Project & Delivery Coordinator (Remote)

XPS Group; Newcastle upon Tyne; À distance; GBP 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Discretionary bonus

Holiday 25 days

Pension matching

Healthcare plans

Life assurance

Retailer discounts

Flexible benefits scheme

Employee assistance

Digital GP service

Volunteer days

Referral bonuses

Résumé du poste

XPS Group is seeking a Project Support Officer (IT) to join the Development and Delivery team within XPS IT, supporting pension administration software delivery for customers and clients.

The role is based in Newcastle with remote or hybrid options, and involves planning workloads, maintaining plans and reports, coordinating meetings, and managing small change projects to improve processes.

Qualifications

• Must have the right to work in the UK with no restrictions.
• Experience using Microsoft Office 365.
• Excellent organisational and planning skills.
• Be proactive, with the ability to multi-task and respond to changing priorities.
• Excellent interpersonal skills with the ability to communicate effectively to stakeholders of all seniority levels, from a range of diverse backgrounds and via a range of methods; including telephone, Instant Message, Video Conference and written communications.
• Experience of being accountable, with the ability to work independently and where necessary, from home (without a team physically located around you).
• Enthusiastic, positive, and flexible approach to work with willingness to learn.
• Ability to create and manage documentation, paying attention to detail.
• Able to work as part of a multi-disciplined team.
• Good problem-solving skills.
• Strong belief in adhering to deadlines and quality service.
• Able to recognise the need for a customer focused approach to delivery both in terms of quality and exceeding customer expectations.

Responsabilités

• Supporting Team in planning & co-ordinating workloads; including regular BAU activities, project activities including setting-up and maintaining team documentation e.g. Plans, Status Reports, Risk and Issue Logs.
• Documenting/following up actions with internal and external parties,
• Facilitating meetings, agendas and meeting minutes.
• Managing small change and implementation projects.
• Producing management reporting across the administration application portfolio.
• Co-ordinating responses for audits, etc
• Management of tickets within ServiceNow
• Process Improvements

Connaissances

Right to work in the UK

Microsoft Office 365

Organisational and planning skills

Proactive multi-tasking

Stakeholder communication

Independent remote work capability

Documentation management

Team collaboration

Problem solving

Meeting deadlines and quality service

Customer-focused delivery

Pension administration experience

ITIL knowledge

ServiceNow experience

Outils

ServiceNow

Description du poste

XPS Group is seeking a Project Support Officer (IT) to join the Development and Delivery team within XPS IT, supporting pension administration software delivery for customers and clients.

The role is based in Newcastle with remote or hybrid options, and involves planning workloads, maintaining plans and reports, coordinating meetings, and managing small change projects to improve processes.