Project Support Officer

XPS Group; Newcastle upon Tyne; Remote; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discretionary bonus

Holiday 25 days

Pension matching

Healthcare plans

Life assurance

Retailer discounts

Flexible benefits scheme

Employee assistance

Digital GP service

Volunteer days

Referral bonuses

Job summary

XPS Group is seeking a Project Support Officer (IT) to join the Development and Delivery team within XPS IT, supporting pension administration software delivery for customers and clients.

The role is based in Newcastle with remote or hybrid options, and involves planning workloads, maintaining plans and reports, coordinating meetings, and managing small change projects to improve processes.

Qualifications

• Must have the right to work in the UK with no restrictions.
• Experience using Microsoft Office 365.
• Excellent organisational and planning skills.
• Be proactive, with the ability to multi-task and respond to changing priorities.
• Excellent interpersonal skills with the ability to communicate effectively to stakeholders of all seniority levels, from a range of diverse backgrounds and via a range of methods; including telephone, Instant Message, Video Conference and written communications.
• Experience of being accountable, with the ability to work independently and where necessary, from home (without a team physically located around you).
• Enthusiastic, positive, and flexible approach to work with willingness to learn.
• Ability to create and manage documentation, paying attention to detail.
• Able to work as part of a multi-disciplined team.
• Good problem-solving skills.
• Strong belief in adhering to deadlines and quality service.
• Able to recognise the need for a customer focused approach to delivery both in terms of quality and exceeding customer expectations.

Responsibilities

• Supporting Team in planning & co-ordinating workloads; including regular BAU activities, project activities including setting-up and maintaining team documentation e.g. Plans, Status Reports, Risk and Issue Logs.
• Documenting/following up actions with internal and external parties,
• Facilitating meetings, agendas and meeting minutes.
• Managing small change and implementation projects.
• Producing management reporting across the administration application portfolio.
• Co-ordinating responses for audits, etc
• Management of tickets within ServiceNow
• Process Improvements

Skills

Right to work in the UK

Microsoft Office 365

Organisational and planning skills

Proactive multi-tasking

Stakeholder communication

Independent remote work capability

Documentation management

Team collaboration

Problem solving

Meeting deadlines and quality service

Customer-focused delivery

Pension administration experience

ITIL knowledge

ServiceNow experience

Tools

ServiceNow

Job description

Project Support Officer - (IT)

Location: Newcastle

Employment Type: Permanent, Full Time

Grade: Senior Associate

Remote

REQ003883

For applicants this role can be remote in the UK or hybrid. Please note that eligibility for Non-Police Personnel Vetting (NPPV) Level 2 and Level 3 clearance requires applicants to have been continuously be resident in the UK for a minimum of three years.

About XPS Group

XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.

About The Role

This role sits within the Development and Delivery team (part of XPS IT); a centralised technical team that specialises in the management and maintenance of the core software packages used to deliver pension administration services to XPS Administration customers and clients. The team is located across the XPS Administration national offices.

Key Responsibilities

• Supporting Team in planning & co-ordinating workloads; including regular BAU activities, project activities including setting-up and maintaining team documentation e.g. Plans, Status Reports, Risk and Issue Logs.
• Documenting/following up actions with internal and external parties,
• Facilitating meetings, agendas and meeting minutes.
• Managing small change and implementation projects.
• Producing management reporting across the administration application portfolio.
• Co-ordinating responses for audits, etc
• Management of tickets within ServiceNow
• Process Improvements

Essential

Your Profile:

• Must have the right to work in the UK with no restrictions.
• Experience using Microsoft Office 365.
• Excellent organisational and planning skills.
• Be proactive, with the ability to multi-task and respond to changing priorities.
• Excellent interpersonal skills with the ability to communicate effectively to stakeholders of all seniority levels, from a range of diverse backgrounds and via a range of methods; including telephone, Instant Message, Video Conference and written communications.
• Experience of being accountable, with the ability to work independently and where necessary, from home (without a team physically located around you).
• Enthusiastic, positive, and flexible approach to work with willingness to learn.
• Ability to create and manage documentation, paying attention to detail.
• Able to work as part of a multi-disciplined team.
• Good problem-solving skills.
• Strong belief in adhering to deadlines and quality service.
• Able to recognise the need for a customer focused approach to delivery both in terms of quality and exceeding customer expectations.

Desirable

• Experience of working with pension administration
• Previous experience in project-based work is desirable.
• ITSM/ITIL knowledge
• Previous experience with ServiceNow

What We Offer

Enjoy a competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.

Equal Opportunities Statement

XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.

Eligibility

Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.