Senior IT Manager

Graphics Unlimited (Vic) Pty Ltd; Leeds; Hybrid; GBP 43,000; Full time

Job summary

A leading company in IT services is seeking a Senior IT Manager to oversee their Digital Channels team supporting DWP. This role involves managing third-party contracts, ensuring high standards of IT service, and providing leadership in a hybrid work environment. The successful candidate will benefit from a competitive salary, substantial pension contributions, and various employee benefits including flexible hours and professional development opportunities.

Benefits

Employer pension contributions: 28.97%

Holidays: 26-31 days plus public holidays

Flexible working hours and location

Volunteering leave

Discounts and interest-free loans

Sports and social activities

Professional development

Qualifications

• Experience in IT Service Management.
• Proven leadership experience in managing teams.
• Ability to forecast and manage budgets.

Responsibilities

• Manage IT Service Management processes and support digital products.
• Ensure high standards of customer service and issue resolution.
• Lead the Digital Channels team, translating strategy into action.

Skills

ITIL frameworks

Leadership

Customer service management

Job description

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Senior IT Service Manager
Paying £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance.

Location: Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne, Sheffield (hybrid work model)

Role Overview: We are seeking a Senior IT Manager to lead our Digital Channels team, supporting Live Service for DWP. You will oversee digital solutions used daily by millions, manage third-party contracts, and lead a team.

Key Responsibilities:

• Ensure high standards of customer service and issue resolution.
• Manage IT Service Management processes, including ITIL frameworks.
• Support and maintain digital products and services, providing management reports and recommendations.
• Forecast and manage budgets.
• Provide leadership and translate strategy into action.

Benefits:

• Salary: £42,614
• Employer pension contributions: 28.97%
• Holidays: 26-31 days plus public holidays
• Flexible working hours and location
• Additional benefits: volunteering leave, discounts, interest-free loans, sports and social activities, professional development

Application Process: Two-stage process: online application and single-stage interview.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting