Senior IT Engineer (Infrastructure and Security)

Office Shoes; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Office Shoes is seeking a seasoned IT infrastructure professional to work with Core Engineering and Support teams to deliver secure, reliable services across Head Office, stores, and warehouse operations. You will resolve security gaps, maintain core systems, and ensure stable service delivery for 90+ stores and 140 HO users.

Key responsibilities include administering core server, network, cloud, endpoint, backup, storage, and VOIP platforms, and driving ITIL-aligned projects while collaborating

Qualifications

• 6+ years' experience in IT infrastructure, security, and support.
• Strong knowledge of Cisco Meraki and Fortinet network equipment, including switches, access points, routers, and firewalls.
• Experience administering Microsoft 365, Active Directory, Windows desktop, and Windows Server environments.
• Hands-on experience with VMware, Hyper-V, endpoint protection, patching, and secure configuration.
• Familiarity with Microsoft SQL, FTP servers, FTP applications, and secure data handling.
• Strong problem-solving, root cause analysis, documentation, and communication skills.
• Proactive, collaborative, detail-focused approach with a track record of improving processes and reducing security risk.

Responsibilities

• Deliver infrastructure, network, security, and data initiatives aligned to the organisation's technology strategy.
• Administer, maintain, and secure core server, network, cloud, endpoint, backup, storage, and VOIP platforms.
• Implement, troubleshoot, optimise, and harden infrastructure solutions across Head Office, stores, and warehouse environments.
• Support infrastructure projects and deployments, ensuring solutions meet business, ITIL, and cybersecurity requirements.
• Monitor performance, resolve incidents and service requests, and address vulnerabilities to minimise risk and disruption.

Education

BTEC HNC/D or equivalent in Computing/IT

Tools

Cisco Meraki

Fortinet

Microsoft 365

Active Directory

Windows Server

VMware

Hyper-V

Endpoint protection

Patching

Secure configuration

Microsoft SQL

FTP servers

Job description

Job Description, Work with Core Engineering and Support teams to deliver secure, reliable infrastructure, networking, server, endpoint, and data services. The role supports Head Office, stores, warehouse operations, third-party vendors, and technology projects, with a focus on resolving security gaps, maintaining core systems, and ensuring stable service delivery across 90+ retail stores, 140 users in HO, and a large warehouse team.

What we are offering you

• Deliver infrastructure, network, security, and data initiatives aligned to the organisation's technology strategy.
• Administer, maintain, and secure core server, network, cloud, endpoint, backup, storage, and VOIP platforms.
• Implement, troubleshoot, optimise, and harden infrastructure solutions across Head Office, stores, and warehouse environments.
• Support infrastructure projects and deployments, ensuring solutions meet business, ITIL, and cybersecurity requirements.
• Monitor performance, resolve incidents and service requests, and address vulnerabilities to minimise risk and disruption.
• Maintain technical documentation covering infrastructure configurations, controls, and operational procedures.
• Engage vendors and service providers to support operational needs and project delivery.
• Provide technical guidance to junior engineers and promote infrastructure and security best practice.

What we are looking for, Requirements

• 6+ years' experience in IT infrastructure, security, and support.
• BTEC HNC/D or equivalent in Computing/IT or related subject preferred.
• Strong knowledge of Cisco Meraki and Fortinet network equipment, including switches, access points, routers, and firewalls.
• Experience administering Microsoft 365, Active Directory, Windows desktop, and Windows Server environments.
• Hands-on experience with VMware, Hyper-V, endpoint protection, patching, and secure configuration.
• Familiarity with Microsoft SQL, FTP servers, FTP applications, and secure data handling.
• Strong problem-solving, root cause analysis, documentation, and communication skills.
• Proactive, collaborative, detail-focused approach with a track record of improving processes and reducing security risk.