It Support & Infrastructure Engineer

Emplyfy; Epsom and Ewell; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days' paid holiday

Job summary

Emplyfy seeks an experienced IT professional for a hands-on role within an international MSP. You will resolve technical issues, support environments remotely and on customer premises, and manage incidents via the Service Desk.

Ideal candidates have 5+ years in IT engineering, strong Cyber Essentials/GDPR compliance, MS 365 expertise, and solid networking skills for on-site and remote support. This position is based in Epsom, with travel to client sites as required.

Qualifications

• Minimum of 5 years in IT engineering or a similar role.
• Experience with Cyber Essentials and GDPR security standards (mandatory).
• Proficient in Microsoft 365 services and admin tools (mandatory).
• Able to work with Azure, Intune and RMM solutions.
• Strong networking knowledge (routers, switches, DHCP/DNS, TCP/IP, firewalls, VLANs).
• Comfortable supporting both remote and on-site customer environments.

Responsibilities

• Provide technical assistance to customers and act as a trusted contact for support.
• Visit customer sites to investigate issues, perform installations and maintenance.
• Manage incidents and tasks via the Service Desk system.
• Provide regular updates and ensure tickets progress within SLAs.
• Escalate critical or complex issues to management as needed.
• Organise daily workloads and handle urgent tasks promptly.
• Monitor client environments to maintain reliability and business fit.
• Install, configure, test, maintain and repair IT hardware/software.
• Maintain accurate ticket data and document actions.
• Respond to major incidents remotely and on-site.

Skills

5+ years IT engineering experience

Cyber Essentials

GDPR security standards

Microsoft 365 (Email, SharePoint,Teams

Microsoft Intune

RMM solutions

Network infrastructure (routers, DHCP,

Azure administration

Windows Server 2016/2019/2022

Windows 10/11 & Mac OS

Building, imaging & configuring envir.

Customer-facing communication

Troubleshooting & analytical skills

Collaboration & teamwork

Tools

RMM solutions

Service Desk systems

Microsoft 365 admin tools

Job description

Are you an experienced IT professional looking for a hands‑on role within an international technology organisation? Our client is an established Managed Service Provider delivering IT support and infrastructure services to a range of well‑known businesses.

They are looking for a proactive and technically capable engineer who is comfortable working directly with customers, resolving technical issues and supporting IT environments both remotely and on customer premises.

Key Responsibilities

Provide technical assistance to customers and act as a trusted point of contact for support matters.

Visit customer sites to investigate and resolve technical issues, perform installations and undertake planned maintenance.

Manage incidents, requests and ongoing technical tasks through the Service Desk system.

Provide customers with regular updates and ensure tickets are progressed within agreed SLAs.

Escalate critical, complex or high‑priority issues to Management when appropriate.

Organise daily workloads and ensure urgent and important tasks are dealt with accordingly.

Monitor customer environments and infrastructure to ensure systems remain reliable and meet business requirements.

Install, configure, test, maintain and repair IT hardware, software and related systems.

Maintain accurate ticket information and document technical work and outstanding actions.

Respond to major incidents and priority issues both remotely and at customer locations.

£30,000 - £40,000 per annum, depending on experience.

40 days' paid holiday annually.

The ideal candidate will have a minimum of 5 years' experience in a similar IT engineering role, with practical knowledge of:

Cyber Essentials and GDPR security standards, including configuration and implementation (mandatory).

Microsoft 365 services, including Email, SharePoint, Teams and OneDrive (mandatory).

Microsoft Intune, RMM solutions and telephone platforms.

Network infrastructure installation and support, including routers, switches, wireless APs, DHCP, DNS, TCP/IP, firewalls and VLANs.

Working with external suppliers and service providers to resolve technical requirements.

Applying appropriate IT procedures, controls and industry best practices.

Windows Server 2016, 2019 and 2022, including Group Policy and security policies.

Azure administration and implementation.

Windows 10, Windows 11 and Mac operating systems.

Building, imaging and configuring different customer environments.

Strong written and verbal communication skills and a professional customer-facing manner.

The ability to analyse issues, troubleshoot effectively and work independently.

A collaborative approach and the ability to contribute as part of a wider team.

IT Support & Infrastructure Engineer • Epsom, SRY, GB