Senior IT Engineer

Carwow Group; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative company is seeking a Senior IT Support Engineer to enhance their IT infrastructure and processes. In this pivotal role, you will provide expert-level technical support, act as a primary escalation point, and lead strategic IT initiatives. Your contributions will be crucial in driving improvements, reducing operational risks, and ensuring the IT function scales effectively with the company's growth. Join a dynamic team where your expertise will make a significant impact in a rapidly evolving environment, fostering both personal and professional development.

Benefits

28 days' holiday plus bank holidays

Employee-friendly share options

Pension scheme with company contribution

Vitality private healthcare insurance

Life Assurance - 4x annual salary

Monthly coaching sessions for mental wellbeing

Inclusive parental leave policies

Bubble childcare support

'Work from abroad for a month' annual scheme

Generous learning and development budget

Qualifications

• Proven experience in a Senior IT Support Engineer or Third Line support role.
• Demonstrated mastery of Jamf for macOS device management.

Responsibilities

• Act as the primary escalation point for the IT support team.
• Administer and maintain core IT systems, including Okta and Google Workspace.

Skills

IT Support

Troubleshooting

Jamf

Okta Administration

Google Workspace Administration

Microsoft Intune

Network Infrastructure Management

Education

Relevant IT Certifications

Tools

Jamf

Okta

Google Workspace

Microsoft Intune

Meraki

Job description

OUR MISSION

To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe.
Last year alone, we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia, creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350 million. And we're a long way from done!

IT TEAM @ CARWOW

You will be joining our dedicated IT team, reporting directly to the Head of IT and Security. This senior role serves as the primary technical escalation point for our existing IT Support Engineers, providing guidance and resolving complex issues. Our team is crucial in ensuring the smooth operation and scaling of technology across the business.

YOUR MISSION

Your mission is to provide expert-level technical support and act as a key contributor to strategic IT initiatives. You will be instrumental in resolving complex technical escalations, minimising disruption, and driving improvements in our IT infrastructure and processes. Success in this role means enhancing our automation capabilities (especially around Okta access management), contributing to SaaS cost optimisation, improving long-term IT efficiency, reducing operational risk, and ensuring the IT function scales effectively with Carwow's growth.

KEY RESPONSIBILITIES

• Act as the primary escalation point for the IT support team, resolving complex technical issues across hardware, software, and network infrastructure

• Administer and maintain core IT systems, including Okta (Identity Provider), Google Workspace, Jamf (macOS), Intune (Windows), and Meraki (Network)

• Lead and contribute to strategic IT projects focused on automation (particularly Okta access management), SaaS platform optimisation, and enhancing overall IT efficiency

• Proactively identify and implement solutions to reduce IT risk and prevent productivity loss across the business

• Manage and troubleshoot major incidents, such as office-wide network outages, critical email system failures, or widespread device/application disruptions

• Develop and maintain documentation for IT processes, systems, and configurations

• Provide expert-level support and guidance on macOS device management using Jamf

• Manage Windows endpoints effectively using Microsoft Intune

• Monitor and optimise identity and access management processes via Okta

• Ensure the reliability and performance of the corporate network managed via Meraki

KEY REQUIREMENTS

• Proven experience in a Senior IT Support Engineer or Third Line support role

• Demonstrated mastery of Jamf for macOS device management

• Demonstrated mastery of either Okta or Google Workspace administration

• Strong experience managing Windows devices using Microsoft Intune

• Experience managing network infrastructure using Meraki equipment

• Excellent troubleshooting skills across diverse IT systems (hardware, software, network, SaaS)

• Experience acting as an escalation point and mentoring junior team members

• Ability to manage technical projects and contribute to strategic IT planning

BONUS POINTS

• Experience using Zapier or similar tools for workflow automation

• Experience with SaaS cost optimisation strategies

• Relevant certifications (e.g., Okta Certified Professional/Administrator, Google Workspace Administrator, Jamf Certified Tech/Admin, Microsoft Certified: Intune)

INTERVIEW PROCESS

• Introductory video call with our Talent team

• Hiring Manager interview and technical deep dive interview with Head of IT and Security

• Behavioural and Values interview

WHAT'S IN IT FOR YOU

• Competitive comp package

• 28 days' holiday plus bank holidays, increasing to 35 with length of service, plus extras for house moves, weddings and more!

• Employee-friendly share options

• Pension scheme via Royal London - up to 5% company contribution

• Vitality private healthcare insurance

• Life Assurance - 4x annual salary

• Monthly coaching sessions with Spill - our mental wellbeing partner

• Inclusive parental, partner and shared parental leave, including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies

• Bubble childcare support and discounted nanny fees for little ones

• 'Work from abroad for a month' annual scheme

• Generous learning and development budget

• £500 home office budget

DE&I @ CARWOW
Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.