Senior IT/AV Technician

The Royal Veterinary College, University of London; Greater London; On-site; GBP 41,000 - 51,000; Full time

Benefits offered by this job

Pension scheme

30 days annual leave

Onsite cafe and gym

Cycle to work

Job summary

The Royal Veterinary College, University of London, invites applications for an IT/AV Support Technician to join our IT Resources team at Hawkshead. The role focuses on delivering high-quality 1st and 2nd line support to students and staff on Windows systems and AV equipment.

Based primarily at Hawkshead with occasional travel to Camden, you will lead the Helpdesk, guide a small team, and ensure reliable IT services across the institution.

Qualifications

• Experience delivering 1st and 2nd line IT support for staff and students.
• Experience with Windows systems and AV equipment.
• Strong communication and problem-solving skills.
• Experience in higher education desirable.

Responsibilities

• Lead and motivate the Helpdesk team.
• Diagnose and resolve hardware, software, and OS issues.
• Provide user support for personal devices.
• Collaborate across IT and BIU to ensure reliable services.
• Occasional travel to Camden campus for support.

Skills

IT support

Team leadership

Communication skills

Troubleshooting

Education

Experience in higher education

Tools

Windows OS

AV equipment

Job description

Location: Hawkshead (nr Potters Bar, Herts)

Interview date: 03/09/2026

We are seeking a skilled, motivated, and experienced IT professional to join our team as a Senior IT/AV Support Technician. This is a fantastic opportunity to build on your existing expertise in a fast-paced, supportive, and varied environment—contributing to the delivery of high-quality IT services across the Royal Veterinary College (RVC).

In this hands-on role, you will work closely with the IT Resources Manager, colleagues across the IT department, and the Business Information Unit (BIU) to provide outstanding 1st and 2nd line support to students and staff. Based primarily at our Hawkshead campus, you will also occasionally travel to our Camden campus to support and maintain over 2,000 University-managed Windows systems.

Your responsibilities will include leading and motivating the Helpdesk team, diagnosing, and resolving technical issues across a wide range of hardware, software, and operating systems- including audio-visual equipment. You will also offer guidance and support to students with their personal devices, making every day varied and rewarding.

Success in this role depends on your ability to troubleshoot efficiently, communicate effectively, and collaborate across teams and departments. You will be key to delivering user-focused, reliable IT services that support the College’s broader strategic goals.

We are seeking someone with strong communication skills and proven experience working with both hardware and software in a complex, user-focused environment. Experience in higher education is highly desirable, along with a solid background in troubleshooting, technical problem-solving, and analytical thinking. You should also be confident working with both technical and non-technical colleagues to ensure seamless support across the institution.

We are currently the QS number 1 ranked veterinary school in the world and a great not-for-profit organisation to work for. The College’s total reward package includes a competitive salary, a generous Pension Scheme and annual leave entitlement, and free sports/gym facilities, with campuses in Camden and leafy Hertfordshire.

Normal working hours per week will be 35 per week, Monday to Friday, 9am–5pm. This may vary from time to time in consultation with your line manager.

We offer a generous reward package and benefits including:

• Competitive and attractive pension package
• Generous 30 days annual leave (plus bank holidays and concessionary days)
• Arange of family friendly policies, including adoption, maternity and paternity pay and leave
• Onsite café and restaurant
• Free membership to gym facilities at Camden and the Sports and Wellbeing Centre located on site at Hawkshead (gym, badminton, climbing wall, Zumba, yoga, and Pilates classes included)
• Cycle to work scheme

We promote equality of opportunity and diversity within the workplace and welcome applications from all sections of the community.

£40,528 to £51,470 per annum including London weighting