Client Services Co-ordinator OOH

Allscreens Nationwide Ltd; Hatfield; On-site; GBP 29,000 - 32,000; Part time

Benefits offered by this job

Competitive pension package

Family friendly policies

On site café and restaurant

Fitness and Wellbeing Centre on site

Cycle to work scheme

Free minibus service to Potters Bar/H2

Job summary

The Royal Veterinary College is seeking a Client Services Co-ordinator OOH in Hatfield for approximately a 19-hour week. You will work on a rolling three-week rota, covering 6pm to Midnight on weekdays and weekends, acting as the vital link between clients, visitors and veterinary staff in the Queen Mother Hospital for Animals.

You will join a friendly Out of Hours team and deliver excellent customer care to patients and clients, while collaborating with clinical teams and students.

Qualifications

• Experience of reception work in a busy client-focused environment.
• Commitment to delivering a high level of customer service.
• Able to work as part of a team within a rolling shift rota.

Responsibilities

• Provide a first-class, customer-focused service for hospital clients.
• Refer veterinary surgeons and visitors, liaising with hospital staff.
• Support the accounts and reception teams to ensure smooth 24/7 administration.

Job description

Client Services Co-ordinator OOH

Company: The Royal Veterinary College

Salary: £29,329 - £31,930

Hours: Part-time

Location: Hatfield, AL9 7TA

Working pattern: On-site

Job type: Permanent

We are looking for a client services coordinator to join our friendly Out of Hours team at the Royal Veterinary College, working approximately a 19-hour week on a rolling three-week rota, within our opening hours of 6pm until Midnight Mon to Fri and two in three weekends covering shift patterns between the hours of 8am until Midnight. The role is to work within the Queen Mother Hospital for Animals and provide, as part of a team, a first-class customer focused service for hospital clients, referring veterinary surgeons and visitors, forming a vital link between these groups and the hospital clinical staff during emotive times. The Out of Hours team is critical for continued support for the seamless running of the 24/7 service for the continuity of administration for the accounts and reception teams.

This role offers an excellent opportunity to use and develop your skills in all aspects of our busy Front of House, delivering the best level of comprehensive care and customer service to our patients, clients and the veterinary community. You will work alongside RVC clinical teams and students, to provide a friendly and professional customer focused service.

The successful applicant will be passionate about providing a high level of customer service, sharing knowledge with colleagues and students and have experience of reception work in a busy client focused environment and an enthusiastic and personable approach to client and patient care. CPD is both encouraged and funded.

Full training will be given for this unique role.

We offer a generous reward package and benefits including:

• Competitive and attractive pension package
• A range of family friendly policies, including adoption, maternity and paternity pay and leave
• On site café and restaurant
• Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
• Cycle to work scheme
• Free mini-bus service to and from Potters Bar station and Hawkshead Campus

To discuss the role further please contact Kerry Hayes on 01707 669865 or [e-mail]

Proud member of the Disability Confident employer scheme

About Disability Confident: Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.