Senior IT Administrator

Yes Energy; London; Hybrid; GBP 42,000 - 57,000; Full time

Job summary

Yes Energy is seeking a Senior IT Administrator for its London office to enhance IT support and infrastructure. The successful candidate will ensure smooth operation of technology and develop processes to improve efficiency in a dynamic and innovative environment.

Benefits

Competitive salary and achievable bonuses

Professional development opportunities

Qualifications

• Three years experience in IT helpdesk and administration required.
• Experience with AWS, OCI, or Azure is crucial.
• Familiarity with IT ticketing software like Jira is expected.

Responsibilities

• Manage and secure the user-facing IT infrastructure.
• Conduct regular security assessments and manage vulnerabilities.
• Provide troubleshooting support for all office technology.

Skills

Problem-solving

Communication

Resourcefulness

Cybersecurity principles

Scripting (Python or Powershell)

Windows and MacOS support

Cloud services (AWS, Azure)

Job description

Join the Market Leader in Electric Power Trading Solutions

The electrical grid is the largest and most complicated machine ever built. Yes Energy’s industry-leading electric power trading analytics software provides real-time visibility into the massive amount of data generated by the North American electrical grid every day. Our unique and innovative view of the data informs real-time trading decisions and mid-to long-term investment decisions that keep utility prices low, support the energy transition, and keep the grid up and running. It’s both challenging work and work with a purpose.

Be a part of our successful, growing business during international transformation.

Position Summary

As a Senior IT Administrator in our UK office, you will be key to helping Yes Energy grow in the future. You will play a key role in supporting our employees by ensuring that technology and office facilities function smoothly and effectively.

In this hands-on role, you’ll manage and improve our user-facing global IT services while also managing IT in our UK London office. You will help our 300+ person company be more efficient and scale to even more employees.

Your resourcefulness, problem-solving skills, and proactive communication will be vital as you address diverse challenges to support the productivity and well-being of our UK team. You’ll thrive in this position if you’re passionate about creating a productive workplace and delivering high-quality support to employees.

Salary Range:42,000 - 57,000 GBP Annually

Location: London, United Kingdom

Full-time

Hybrid; must be available to work in the London office whenever necessary

Reporting to: U.S. IT Services Manager

Primary Responsibilities

Help manage, improve, and secure our user-facing IT infrastructure.

Root out inefficiencies in our IT systems and procedures.

Create policies and documentation for existing and new systems.

Administer and secure our various cloud accounts including AWS, Azure, and Oracle.

Ensure cybersecurity best practices are implemented across IT systems, including identity and access management, endpoint protection, and data security.

Conduct regular security assessments and vulnerability management in conjunction with security teams to identify and mitigate risks, collaborating with other teams as needed to enhance IT security posture.

Remain aware of the latest developments in technology and cloud systems.

Administer our MDM software to keep our employees’ devices up-to-date and secure, including looking for ways to automate processes.

Administer and enhance our corporate applications, including Google Workspace, Microsoft 365, Slack, Okta, Active Directory, and others.

Handle IT provisioning for new hires in the UK and EU.

Handle local aspects of employee off-boarding.

Maintain and improve office technology infrastructure in our London office (e.g., Wi-Fi, conference room setups, TVs, and cabling)

General helpdesk and troubleshooting support.

Required to work occasional off business hours work or on-call shifts.

Minimum Qualifications

Minimum of three years of experience in IT helpdesk and administration

Minimum of three years of experience with Windows and MacOS support

Minimum of three years of experience with a scripting language such as Python or Powershell

Minimum of three years of experience in AWS, OCI, or Azure

Experience using IT ticketing software, such as Jira

Experience of cybersecurity principles, vulnerability risk assessments, and compliance frameworks (e.g., SOC1, SOC2, ISO 27001, CyberEssentials).

Experience with Cisco/Meraki and Palo Alto networking hardware is helpful

Experience with Okta and NinjaOne is helpful

Windows 10/11 and Windows Server troubleshooting and support

MacOS troubleshooting and support

Laptop and desktop troubleshooting and support

SaaS software administration

Information security

Positive and patient attitude

About Yes Energy

Overview

Yes Energy delivers real-time market data and electric power trading decision solutions. Over 1,000 market participants use Yes Energy solutions daily. The business is a leader in all aspects of information content collection and management and in developing and delivering data and market analytics solutions. Since its inception in 2008, Yes Energy has become a trusted and respected supplier of innovative and reliable solutions focused on the needs of power market analysts, traders, and trade managers. Yes Energy has amazing professionals in Boulder, CO (HQ); Boston, MA; Chicago, IL; Richmond, VA; Auckland, New Zealand, London, United Kingdom; and Bucharest, Romania.

Culture

At Yes Energy, we care about saying “Yes” to customers. We like to listen, learn, and develop our solutions according to their needs. We think of customers as business partners, and when we help them become more successful … we become more successful.

Around the office, our culture is driven by some fundamental values that we’re proud of:

We love innovation and solving tough challenges.

We are “high standards people” who combine passion and pride with hard work and rewards of all kinds-- in a consistent ethic across the company.

We’re team-focused with a flat hierarchy. We work in small teams on well-defined projects directly impacting the business's success.

We play to each person's strengths and experience while each of us also works along a continuum of roles adjacent to our focus area. This presents the challenge of maintaining a broad set of skills and an opportunity to learn and contribute in many ways.

We are constantly growing. Professional development happens every day and every year.

Compensation and Benefits

We offer highly competitive salaries and real bonuses that are achievable and that you can impact. Our benefits package is also very competitive. Our London office is a 3-minute walk from the London Waterloo station.

The salary range provided is Yes Energy’s reasonable estimate of the base compensation for this role. The actual amount may be higher or lower based on non-discriminatory factors such as location, experience, knowledge, skills, and abilities.

Yes Energy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Yes Energy complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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