Senior IoT Support Lead (Remote)

Checkit

Fleet

Remote

GBP 26,000 - 35,000

Full time

33 hours ago

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Benefits offered by this job

Generous leave

Birthday off

Mental wellbeing days

Health plan

Pension

Life insurance

Job summary

Checkit, UK-based and fully remote, is seeking a senior 2nd line technical support specialist to own complex issues end-to-end from a Fleet/remote location. The role involves hands-on IoT and hardware diagnostics, troubleshooting device connectivity, logs and telemetry, and coaching teammates to maintain high customer service standards.

You will respond to escalations professionally, support CAM+/CAM/CWM customers, and contribute to knowledge sharing, training, and continuous improvement while

Qualifications

Hands-on IoT hardware troubleshooting experience.
Senior 2nd Line support background with end-to-end ownership.
Strong networking diagnostic skills.
Excellent written and spoken English.

Responsibilities

Provide remote technical support for CAM+/CAM/CWM customers and partners.
Own escalated inquiries, triage and guide resolution with timely updates.
Coach and support 1st and 2nd line teams across operations and product environments.
Maintain accurate system records, configurations, and software updates.
Develop and share knowledge to raise support standards and best practices.
Deliver occasional weekend on-call support as part of the team rota.
Contribute to process improvements and ticketing efficiency.

Skills

Senior 2nd Line support

IoT diagnostics

Networking troubleshooting

Customer coaching

Tools

PuTTY

SSH

Telnet

Device logs

Job description

You will respond to escalations professionally, support CAM+/CAM/CWM customers, and contribute to knowledge sharing, training, and continuous improvement while

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