Senior Internal Communications Lead, Service Operations

BT Group; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Company car scheme (or cash alt)

15% on target annual bonus

Private healthcare for you and your 가족

Pension scheme – 5% from you and 10%骨

Holiday purchase scheme

Job summary

BT Group is seeking a Senior Manager, Internal Communications for Service to act as the strategic communications partner to the Service and Business Operations Managing Director. The role leads a team and shapes how thousands of colleagues understand the business strategy, connects to customer priorities and engages with transformation.

You will partner with leaders across Service, HR, Transformation and the wider Business Internal Communications team to champion audience-led communications,

Qualifications

• Significant experience leading internal communications within a large, complex organisation.
• Experience partnering senior executives and leadership teams, providing strategic communications counsel and influence.
• Outstanding storytelling skills, with the ability to translate complex issues into clear, compelling communications.
• Strong leadership, stakeholder management and decision-making capability, with the ability to build high-performing teams, develop capability through others, and thrive in a fast-paced, evolving environment.

Responsibilities

• Act as the lead internal communications adviser to the Service and Business Operations MD and leadership team.
• Develop and deliver the communications strategy for Service, aligned to business priorities, customer outcomes and the wider Business narrative.
• Shape compelling narratives and communication plans that support business performance, colleague engagement and transformation.
• Provide strategic communications counsel, challenge and insight to senior leaders.
• Lead communication activity across key business, people and transformation programmes.
• Build leadership communication capability through coaching and support.
• Lead, coach and develop a team of communications professionals, driving high performance and continuous improvement.
• Own the governance, planning and channel strategy for Service communications, ensuring communications are coordinated, effective and aligned to brand standards.
• Use insight, sentiment and engagement data to measure effectiveness, optimise engagement and inform decision-making.

Skills

Internal comms leader

Storytelling

Leadership

Stakeholder management

Strategic counsel

Job description

BT Group is seeking a Senior Manager, Internal Communications for Service to act as the strategic communications partner to the Service and Business Operations Managing Director. The role leads a team and shapes how thousands of colleagues understand the business strategy, connects to customer priorities and engages with transformation.

You will partner with leaders across Service, HR, Transformation and the wider Business Internal Communications team to champion audience-led communications,