Senior Interaction Designer for Government Services

Amber Labs

Greater London

Hybrid

GBP 65,000 - 90,000

Full time

10 days ago

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Benefits offered by this job

25 days’ annual leave

Private medical insurance with Bupa

Remote-first working, with access to.̄

Personal training budget

Perkbox membership

Electric Vehicle Scheme after one year

Regular team socials

Referral scheme offering up to £3,000

Employer pension contributions

Your choice of PC or Mac

Job summary

Amber Labs is seeking a Senior Interaction Designer for UK-hybrid delivery within central government transformation programmes. You will design intuitive, accessible digital services, grounded in user research and evidence, while navigating complex policies, systems and constraints.

Collaborating with Researchers, Designers, Developers and Product Managers in multidisciplinary agile teams, you’ll create wireframes, prototypes and high‑fidelity designs, test them with users, and help drive

Qualifications

Active SC Clearance
Proven experience working as an Interaction Designer within complex digital transformation programmes
Experience designing digital services within central government or public sector environments
Strong portfolio demonstrating user-centred interaction design across complex services or products
Strong understanding of interaction design principles, user journeys, information architecture and usability
Experience creating wireframes, prototypes and high-fidelity interface designs
Experience working collaboratively within multidisciplinary agile teams
Strong understanding of accessibility and inclusive design principles
Experience working with design systems and established design patterns, ideally including the GOV.UK Design System
Familiarity with tools such as Figma, Miro and other collaborative design and prototyping tools
Ability to use research and evidence to inform design decisions and clearly communicate your rationale
Strong stakeholder engagement and communication skills
Confidence working with ambiguity and balancing user needs with technical, business and policy constraints
Experience working through different stages of the digital service lifecycle, from discovery through to delivery

Responsibilities

Designing intuitive, accessible and user-centred digital experiences across complex government services
Translating user research, service insights and business requirements into interaction designs and user journeys
Creating wireframes, prototypes and high-fidelity designs to communicate and test interaction concepts
Working iteratively with users and multidisciplinary teams to test, refine and improve designs
Collaborating closely with User Researchers to incorporate evidence and user feedback into design decisions
Working with Service Designers to understand the wider service context and ensure digital interactions support end-to-end journeys
Collaborating with developers to ensure designs are technically feasible and implemented effectively
Facilitating and contributing to design workshops, critiques and collaborative sessions with stakeholders
Applying accessibility and inclusive design principles throughout the design process
Working within GDS Service Standards and established government design patterns and standards
Presenting and communicating design decisions clearly to stakeholders at different levels of seniority
Supporting design activity from discovery and alpha through to beta and live delivery
Contributing to design best practice and helping strengthen design capability across delivery teams