Senior Integration Analyst

RELX International; London Borough of Richmond upon Thames; On-site; GBP 65,000 - 90,000; Full time

Job summary

RX, a Global Technology Operations team within RELX, seeks a Senior Integration Support Analyst to own the lifecycle of enterprise integration services. You will ensure secure, resilient platforms and collaborate with stakeholders and suppliers to support critical digital initiatives.

You will drive incidents, changes, and releases, lead root-cause analyses, and shape governance, roadmaps, and operational standards while monitoring platform health and performance.

Qualifications

• Solid operational knowledge of enterprise integration technologies (MuleSoft Anypoint Platform, Apigee, Oracle SOA/ODI/OID)
• Experience owning and operating critical enterprise integration services (incident, problem, change, release)
• Knowledge of API management, middleware, identity services, and cloud/hybrid integration environments
• Experience supporting digital transformation programs in large enterprises
• Knowledge of DevOps, CI/CD, IaC, automation, and cloud platforms (AWS or Oracle Cloud)
• Strong stakeholder, supplier management and communication skills
• Relevant ITIL or API platform certifications are advantageous

Responsibilities

• Own operational lifecycle of enterprise integration services
• Ensure platforms meet SLAs, availability, performance and security standards
• Lead incident, problem, change, and release management for integration services
• Drive root cause analysis and implement preventative improvements
• Develop and maintain service roadmaps, standards and governance
• Manage relationships with internal stakeholders, suppliers, and MSPs
• Monitor platform health, capacity, performance and resilience
• Support project delivery through operational readiness reviews and transition to service

Skills

Enterprise integration tech

Incident management

API management

DevOps practices

Stakeholder communication

Tools

MuleSoft Anypoint Platform

Google Apigee

Oracle SOA Suite

SSIS

.NET integration technologies

Job description

Are you passionate about delivering reliable, enterprise-scale integration services that enable business success?

Do you enjoy leading operational excellence, driving continual improvement, and collaborating across teams to solve complex technology challenges?

About our Team

The role resides within the Global Technology Operations team, where you will be part of a wider Enterprise Application Services team delivering Service Ownership for our integrated platform providing Digital, Sales, Finance & Marketing solutions. Collaboratively, the team drives continuous operational improvements & an excellent customer experience.

About the Role

We are seeking a Senior Integration Support Analyst to own the operational lifecycle of enterprise integration services. This role is responsible for ensuring integration platforms remain secure, resilient, and high-performing while working closely with stakeholders, suppliers, and cross-functional teams to support business-critical services and digital transformation initiatives.

Responsibilities:

• Own the operational lifecycle of enterprise integration services
• Ensure integration platforms meet agreed service levels, availability, performance, and security standards
• Lead incident, problem, change, and release management activities for integration services
• Drive root cause analysis and implement preventative improvements
• Develop and maintain service roadmaps, operational standards, and governance processes
• Manage relationships with internal stakeholders, third-party suppliers, and managed service providers
• Monitor platform health, capacity, performance, and resilience
• Support project delivery through operational readiness reviews and transition into service

Requirements:

• Solid operational knowledge of enterprise integration technologies such as MuleSoft Anypoint Platform, Google Apigee API Management, Oracle SOA Suite, Oracle Data Integrator (ODI), Oracle Internet Directory (OID), SQL Server Integration Services (SSIS), and Microsoft .NET integration technologies
• Experience owning and operating critical enterprise integration services, including incident, problem, change, and release management
• Knowledge of enterprise integration architecture, API management, middleware administration, identity services, cloud and hybrid integration environments, and monitoring tools
• Experience working within large, complex enterprise environments and supporting digital transformation programmes
• Knowledge of DevOps practices, CI/CD pipelines, Infrastructure as Code, automation tooling, and cloud platforms such as AWS or Oracle Cloud
• Solid stakeholder management, communication, and supplier management capabilities
• Analytical problem-solving skills with strong attention to detail and the ability to prioritise effectively in a fast-paced operational environment
• Relevant ITIL, Oracle, MuleSoft, Microsoft, or API platform certifications are advantageous

Work in a Way That Works for You

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit http://www.rxglobal.com.