Senior Insurance Claims & Operations Lead (Remote)

Crawford; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading claims management company in the United Kingdom is seeking a Senior Claims Handler (Remote) to manage client relationships and support team operations. This role involves contributing to team productivity, ensuring compliance with policies, and providing excellent customer service. Candidates must have extensive insurance knowledge and strong communication skills. The role includes occasional travel to other UK offices, emphasizing a proactive approach and the ability to influence and inspire team members.

Qualifications

• Strong customer focus to ensure positive relationships.
• Excellent communication skills necessary for effective teamwork.
• Ability to work proactively to meet SLAs and KPIs.

Responsibilities

• Manage client relationships effectively with the team.
• Utilise data to monitor and improve team performance standards.
• Ensure compliance with company policies and regulations.

Skills

Customer service

Communication skills

Team player

Insurance knowledge

Problem solving

Attention to detail

Analytical skills

Organisational skills

Influencing skills

Job description

A leading claims management company in the United Kingdom is seeking a Senior Claims Handler (Remote) to manage client relationships and support team operations. This role involves contributing to team productivity, ensuring compliance with policies, and providing excellent customer service. Candidates must have extensive insurance knowledge and strong communication skills. The role includes occasional travel to other UK offices, emphasizing a proactive approach and the ability to influence and inspire team members.