Senior Infrastructure Operations Engineer (NOC/SOC)

Driver and Vehicle Licensing Agency (DVLA); Swansea; Hybrid; GBP 46,000 - 62,000; Full time

Benefits offered by this job

Hybrid working 60% office attendance

Civil Service pension contribution

25 days annual leave (30 with service)

Job summary

DVLA is seeking a Senior Infrastructure Operations Engineer (Network & Security Operations) in Swansea. The role focuses on operating, securing and improving enterprise network and security services across on-prem, virtualised and cloud-enabled environments.

It offers hybrid working with at least 60% office presence and a competitive package. You will join a mission-driven digital team within DVLA Digital, shaping national public services.

Qualifications

• Extensive experience configuring and supporting enterprise networking technologies.
• Proven incident, problem and change management in 24/7 environments.
• Strong automation and scripting skills (PowerShell, Python, Shell).
• Experience with monitoring, SIEM and cloud identity technologies.

Responsibilities

• Configure, maintain and troubleshoot enterprise network and security technologies.
• Diagnose and resolve complex incidents in a live 24/7 environment.
• Support incident, problem and change management activities with engineering teams.
• Develop automation and scripting to improve service resilience and efficiency.
• Coach colleagues and contribute to continuous service improvement.

Skills

Enterprise networking

Security operations

Incident management

Automation

PowerShell

Python

Shell scripting

NOC/SOC experience

Microsoft Entra Connect

Privileged Identity Management

CCNA

Education

CCNA certification or equivalent

Tools

Monitoring tools

SIEM platforms

ITSM tooling

Job description

Become part of a mission driven digital team helping to build secure, resilient services used by millions across the UK.

The Driver and Vehicle Licensing Agency (DVLA), in partnership with Inspire People, is seeking a Senior Infrastructure Operations Engineer (Network & Security Operations) with strong enterprise networking, security operations, incident management and automation expertise. Based in Swansea, this permanent position offers hybrid working (minimum 60% office attendance) and a salary of £45,900 plus £16,065 shift allowance a Civil Service pension contribution worth £13,297 per year.

Shape the Future of Digital Services at DVLA

DVLA Digital delivers some of the UK's most important public services, supporting millions of drivers, vehicles and transactions every year. As part of a large-scale digital transformation programme, you'll help operate, secure and continuously improve the network and security infrastructure that underpins critical national services, ensuring they remain resilient, reliable and available around the clock.

As a Senior Infrastructure Operations Engineer, you will play a key role within DVLA's Network and Security Operations capability, supporting business-critical infrastructure across on-premise, virtualised and cloud-connected environments. You'll work alongside engineers, suppliers and service teams to diagnose complex incidents, maintain operational performance and drive continuous improvement across network and security services.

As a Senior Infrastructure Operations Engineer, you will:

• Configure, maintain and troubleshoot enterprise network and security technologies including routers, switches, firewalls, load balancers and Wi-Fi platforms.
• Diagnose and resolve complex network and security incidents within a live 24/7 operational environment.
• Support incident, problem and change management activities, working closely with specialist engineering teams.
• Use monitoring and SIEM platforms to proactively identify issues, reduce operational risk and improve service resilience.
• Develop and utilise automation and scripting solutions using technologies such as PowerShell, Python and Shell scripting.
• Coach and support colleagues, sharing technical knowledge and operational best practice.
• Contribute to continuous service improvement initiatives across network and security operations.

Essential skills for the Senior Infrastructure Operations Engineer include:

• Strong experience installing, configuring and supporting enterprise networking technologies.
• Practical expertise managing routers, switches, firewalls, load balancers and wireless infrastructure.
• Experience operating within Network Operations Centre (NOC) and/or Security Operations Centre (SOC) environments.
• Proven incident, problem and change management experience using enterprise ITSM tooling.
• Experience using monitoring, logging and SIEM tools to support operational services.
• Strong scripting and automation skills using PowerShell, Python, Shell scripting or similar technologies.
• Experience supporting cloud identity or privileged access technologies such as Microsoft Entra Connect or Privileged Identity Management.
• CCNA certification (or equivalent practical experience) or willingness to achieve certification within 18 months.

In return, you can expect a flexible working culture, including:

• Hybrid working with a minimum 60% office attendance requirement.
• Flexible working options that support work-life balance.
• Civil Service pension with employer contributions worth approximately 28.9%.
• 25 days annual leave, increasing to 30 days with service, plus bank holidays and an additional privilege day.
• Industry-leading learning and development opportunities.
• Clear digital career pathways and technical communities.
• On-site gym facilities, nursery, restaurants and coffee bar.
• Employee Assistance Programme and wellbeing support.
• Free on-site parking.

Why Join?

This is an opportunity to operate and improve the core network and security infrastructure behind services used by millions across the UK. You'll work on nationally significant platforms, help protect critical public services, and contribute to DVLA's long-term digital transformation while developing your skills within one of the UK's largest government technology organisations.