Senior Infrastructure Consultant

Phoenix Software; Pocklington; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Phoenix Software seeks a Senior Consultant in Pocklington to lead customer engagements focusing on on-premise and hybrid infrastructure solutions. The role demands significant experience in End User Computing, virtualization expertise, and strong skills in Microsoft infrastructure and enterprise networking. The position allows for remote work with occasional office visits and emphasizes a supportive work environment for professional development. Candidates should possess excellent consultancy skills to enhance customer satisfaction.

Qualifications

• Significant experience in End User Computing (EUC) and Virtual Desktop Infrastructure (VDI) deployment.
• Deep understanding of physical infrastructure.
• Ability to lead customer engagements and communicate at all levels.

Responsibilities

• Lead end-to-end customer engagements.
• Design secure, resilient infrastructure solutions.
• Deliver and support infrastructure platforms.
• Architect high availability and disaster recovery solutions.
• Provide technical leadership and governance.
• Produce high-quality technical documentation.

Skills

Designing enterprise on-premises and hybrid infrastructure solutions

Advanced virtualization expertise (VMware, Hyper-V)

Microsoft infrastructure skills (Windows Server, Active Directory)

Enterprise networking capability

Backup and disaster recovery using Veeam

Troubleshooting complex infrastructure issues

Customer-facing consultancy skills

Tools

PowerShell

Python

Ansible

Job description

Overview of the role

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.

We are now very excited to grow that team further by hiring a Senior Consultant who specialises in on‑premise and hybrid infrastructure solutions. In this role you will work with cross‑functional teams to deliver innovative solutions, ensuring exceptional customer satisfaction and quality of work.

What will you be doing?

• Lead end‑to‑end customer engagements, from presales and design through delivery and handover
• Design secure, resilient on‑premises, hybrid, and cloud infrastructure solutions aligned to customer and operational requirements
• Deliver and support infrastructure platforms covering virtualisation, networking, core services, and Microsoft technologies
• Architect and implement high availability, backup, and disaster recovery solutions across complex environments
• Lead or support infrastructure deployments, migrations, upgrades, and modernisation initiatives
• Provide technical leadership, governance, and risk management across all stages of delivery
• Produce high‑quality technical documentation and act as a trusted advisor to technical and non‑technical stakeholders

Why should you apply?

At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do.

We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.

What are we looking for?

The right person for this role will have significant experience in this sector and will have a deep understanding of End User computing (EUC), Virtual Desktop Infrastructure (VDI) deployment and physical infrastructure.

Key Skills

• Strong experience designing and delivering enterprise on‑premises and hybrid infrastructure solutions
• Advanced virtualisation expertise across VMware (ideally VMware Cloud Foundation) and Hyper‑V
• Deep Microsoft infrastructure skills, including Windows Server, Active Directory, DNS, DHCP, PKI, and VPNs
• Strong enterprise networking capability across routing, switching, security, WAN, SD‑WAN, wireless, and cloud networking
• Expert knowledge of backup, recovery, and disaster recovery using Veeam technologiesPractical automation experience using PowerShell, Python, Ansible, or similar tools
• Proven ability to troubleshoot complex, cross‑platform infrastructure and networking issues
• Strong customer‑facing consultancy skills, with the ability to lead engagements and communicate effectively at all levels

Practical stuff

Where is the role based? Primary location is our HQ in Pocklington (YO42) but this role can be remote with occasional visits to the HQ and to customers.

How many interviews? Following a screen with the Recruitment Team you can expect a two‑stage interview process, one online and one in‑person.

What are the benefits? You can read about the benefits on offer here.

Important BPSS Check

As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must‑have requirement and all offers of employment are conditional pending the passing of this check.

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person.

Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself.

We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.