Professional Services Engineer (Microsoft Cybersecurity)

Phoenix Software; Pocklington; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Phoenix Software is seeking a Professional Services Engineer to join our cybersecurity consultancy practice in the UK. You will focus on deploying Microsoft cloud and security technologies, troubleshooting complex environments, and driving delivery alongside Solution Architects and Project Managers.

You will deliver technical workshops, create post-delivery documentation, and continuously develop expertise across Defender for Endpoint, Azure, Entra ID, and related security services.

Qualifications

• Experience troubleshooting and resolving technical issues for customer environments.
• Strong knowledge of Microsoft cloud and security technologies (Exchange Online, Entra ID, Azure).
• Hands-on experience with identity and access security services (Conditional Access, PIM, RBAC, identity protection).
• Experience deploying and supporting Microsoft XDR solutions (Defender for Endpoint, Identity, Cloud Apps, Office 365).
• Strong technical documentation and post-delivery reporting skills.
• Excellent communication with a customer-focused mindset.
• Strong problem-solving ability, positive and adaptable.

Responsibilities

• Deliver complex technical implementations for customer projects as delivery SME.
• Lead implementation of designs from Solution Architects and Technical Consultants.
• Diagnose and resolve technical issues to ensure customer satisfaction.
• Collaborate with Project Managers to meet milestones and delivery standards.
• Deliver knowledge-transfer workshops and handover sessions to customers.
• Produce high-quality post-delivery and technical documentation.
• Maintain knowledge of all products and solutions across the practice.

Skills

Troubleshooting

Microsoft cloud

Microsoft security

Exchange Online

Entra ID

Azure

Identity protection

Defender for Endpoint

Post-delivery reporting

Technical documentation

Customer communications

Problem solving

Tools

Microsoft Defender

Mimecast

Barracuda

Microsoft Sentinel

Splunk

LogRhythm

Microsoft 365 Defender

Azure AD

Job description

Overview of the role

Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services.

Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day.

Due to continued growth, we are hiring a new Professional Services Engineerto work for our cybersecurity consultancy practice, where you can focus on the deployment of related technologiesand developin toa Technical Consultant role.

What will you be doing?

• Deliver complex technical implementations for customer projects, acting as a delivery subject matter expert

• Lead the implementation of agreed technical designs produced by Solution Architects and Technical Consultants

• Diagnose and resolve technical issues, ensuringhigh levelsof customer satisfaction and solution quality

• Work closely with Project Managers to meet agreed milestones, timelines, and delivery standards

• Deliver technical knowledge‑transfer workshops and handover sessions to customers

• Produce high‑quality post‑delivery and technical documentation

• Build andmaintainstrong working knowledge of all products and solutions across the practice

Whyshouldyouapply?

At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Cultureisn'tan afterthought here;it'sthe thing we work hardest on.

We'reproud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. Thesearen'tbadges we chase -they'rethe result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work.

When you join Phoenix, you can expect:

• A culture built on trust andbelonging:set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback.

• Real investment in your development:structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.

• A workplace that takes wellbeing seriously:from mental health support and flexible working to active employee networks and a leadership team that listens.

• A commitment to equity and inclusion:where we actively work to make Phoenix a brilliant place to build a career, whoever you are.

• Work that matters:supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities.

• Working with the best of the industry:alongside genuine experts, and with strategic partnerships across the world's leading technology providers,you'llbe at the front of the conversations shaping how UK public services modernise.

We believe in encouraging, supporting, and skilling our people up so that you can be thevery bestyou can be at work - andwe'dlove you to consider being part of it.

Take a lookatour Culture Blueprint to get a real sense of who we are.

What are we looking for?

The right person for this role will be a Support Analyst or Engineer currently working with Microsoft cloud and security technologies, who is ready to step into a delivery‑focused professional services role. You will already be troubleshooting customer environments, deploying Microsoft security solutions, and working closely with customers, with the confidence to take ownership of technical delivery and develop towards a Technical Consultant role.

Key Skills& Experience:

• Experience working as a Support Analyst or Engineer, with proven ability to troubleshoot and resolve technical issues

• Strong knowledge of Microsoft cloud and security technologies, including Exchange Online, Entra ID (cloud and hybrid), and Azure

• Hands‑on experience with Microsoft identity and access security services, including Conditional Access, PIM, RBAC, and identity protection

• Experience deploying and supporting Microsoft XDR solutions, including Defender for Endpoint, Identity, Cloud Apps, and Office 365

• Strong technical documentation and post‑delivery reporting skills

• Excellent communication skills with a customer‑focused mindset

• Strong problem‑solving ability, with a positive, resilient, and adaptable approach

• Desire for continuous improvement and learning across security technologies

Desirable Experience

• Microsoft Information Protection and Purview (DLP, Data Lifecycle Management)

• Email security solutions such as Defender for Office 365, Mimecast, or Barracuda

• SIEM platforms including Microsoft Sentinel, Splunk, or LogRhythm

• Endpoint protection solutions such as Microsoft Defender, Sophos, or CrowdStrike

Certifications

• Microsoft Certified: Azure Fundamentals – AZ-900

• Microsoft Certified: M365 Fundamentals – MS-900

• Microsoft Certified: Security Fundamentals – SC-900

Practical stuff

Where is the role based?
Primary location is our HQ in Pocklington (YO42)butthis role can be remote with occasional visits to the HQ and to customers

How many interviews?
Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person.

What are the benefits?
You can read about the benefits on offerhere

*Important* BPSS Check

As part of our recruitment process due to the nature of the work we do, all employeesare required toundertake aBaseline Personal Security Standard (BPSS)check. While some employeesrequirefurther security clearance, the BPSS check is a must-haverequirementand all offers of employment are conditional pending the passing of this check

Have you made it this far? Ifyou’restill reading, we thinkthere’sa strong chance you might be our kind of person.

Here’sthe thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if youdon’tcheck every box above, we want to encourage you to introduce yourself.

We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.