Senior Information Technology Support Engineer

Franklin Fitch; Coventry; On-site; GBP 35,000 - 50,000; Full time

Job summary

A growing IT Managed Service Provider is seeking a Senior Information Technology Support Engineer to join their team in Coventry. This role combines technical support with project work, focusing on VIP client needs. If you have a passion for IT and a customer service mindset, this position offers an exciting opportunity in a supportive environment.

Benefits

Annual bonus

Pension scheme (up to 4% match)

Additional day off on your birthday

Staff discount schemes for major high street brands

Training and relevant ongoing certification

Employee Assistance Program with health support services

Private health insurance including dental, optical, and mental health

Season ticket loan

Cycle to Work scheme

Bring Your Own Device allowance

Qualifications

• Demonstrated passion for IT and customer-focused attitude.
• Experience in a broad range of technologies within an MSP.
• Ability to work on escalated issues for VIP clients.

Responsibilities

• Provide escalated IT support for VIP clients.
• Work on exciting project tasks and enhance IT support systems.

Skills

Microsoft Windows 11

Active Directory

Microsoft 365 applications

Microsoft InTune

IPv4 Networks

Mac Desktop OS

Storage Systems

Structured Cabling

Job description

Senior Information Technology Support Engineer

Senior Information Technology Support Engineer

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This range is provided by Franklin Fitch. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Location: Coventry (3x a Week) - London (1x a Week)

About the Job

A growing IT Managed Service Provider (MSP) is looking for an experienced Senior Support Engineer to join its expanding team. This role would suit someone with a relevant MSP background, ideally with experience in a broad range of technologies. Candidates need to have a demonstrated passion for IT and Technology, coupled with a professional, customer-focused attitude. This role is an exciting blend of IT Support, working on escalated issues for VIP clients and exciting project work.

Technical Skills

• Microsoft Windows 11
• Active Directory & Microsoft Entra ID
• Microsoft 365 applications (including Teams)
• Microsoft InTune / Endpoint Manager
• Deployment Services (SCCM, WDS, WSUS)
• IPv4 Networks (DHCP, DNS, S/FTP, SMTP, NTP, VLANs)
• Mac Desktop OS
• Storage Systems (SAN, NAS, RAID)
• Structured Cabling (Patching, Cable Tracing, IDC)

We work hard to create a great workplace! Here’s what we offer:

• Annual bonus
• Pension scheme (up to 4% match)
• Additional day off on your birthday
• Staff discount schemes for major high street brands
• Training and relevant ongoing certification
• Employee Assistance Program with health support services
• Private health insurance including dental, optical, and mental health
• Season ticket loan
• Cycle to Work scheme
• Bring Your Own Device allowance
• Regular staff events

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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